Talent.com
ABB
Technical Support Specialist MV DrivesABB • Saint-Laurent, Quebec, Canada
Technical Support Specialist MV Drives

Technical Support Specialist MV Drives

ABB • Saint-Laurent, Quebec, Canada
2 days ago
Job type
  • Full-time
Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to:

Commercial Operations Manager


Mission Statement:

Provides technical assistance to internal and external customers and ensures timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Responsibilities

  • Contributes to customer satisfaction by executing support work according to customer expectation(s) (and order).
  • Displays clear understanding of sense of urgency and care in their own area of responsibility and knows how to communicate that to customer(s).
  • Ensures customer retention by delivering superior customer experience.
  • Identifies opportunities (while supporting customers) to address any additional concerns and reports those opportunities to the account team through local business processes.
  • Supports basic technical support cases.
  • Identifies technical problems and analyzes them through communication with customers and remote connections to assets (when applicable) for a limited range of services and products for which they are certified to perform.
  • Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
  • Identifies improvement needs in the ways of working and potential solutions for them, communicates them proactively, and drives minor improvement actions.
  • Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
  • Prepares all documents and customer reports to be acknowledged by the customer representative.
  • Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.

Qualifications

  • Education & Experience: Electrical Engineering degree or Electronics college diploma with 10+ years of experience in Medium Voltage Variable Speed Drives (VSD); knowledge of PLC is an asset.
  • Technical Expertise: Strong understanding of Canadian VSD systems, Switchgear, Transformers, Cooling Systems; familiarity with heavy industries (Cement, Mining, Oil & Gas, Marine) is an asset.
  • Skills & Competencies: Bilingual (French & English), proficient in Microsoft Office; knowledge of Microsoft Power Platform is an asset; demonstrates initiative, problem-solving, teamwork, and a strong sense of urgency and ownership. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
  • Industry Knowledge & Adaptability: Ability to seek information, learn continuously, and support complex technical environments with professionalism and adaptability.

Why ABB?

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

#LI-hybrid

Employment Equity & Inclusion Statement (Canada)

ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including:

• Women

• Indigenous Peoples

• Members of visible minorities

• Persons with disabilities

ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.

Create a job alert for this search

Technical Support Specialist MV Drives • Saint-Laurent, Quebec, Canada

Similar jobs

Install Support Tech

XPEL CanadaLaval
Full-time

As an Installation Support Tech, you will provide technical support at any of our brick and mortar, mobile, or on‑site locations.Stock shelves with various six boxes of film.Transport vehicles to a... Show more

 • Promoted

Field Technical Support Specialist

KARL STORZ North AmericaMontréal, Montreal (administrative region), Canada
Full-time

Field Technical Support Specialist.Field Technical Support Specialist – Eastern Canada.As a global leader in endoscopic technology, we’re dedicated to delivering reliable, high-quality solutions th... Show more

 • Promoted

Technical Support Specialist

SwiftConnectMontreal
Full-time

Get AI-powered advice on this job and more exclusive features.At SwiftConnect, we are the trailblazers in the realm of connected access enablement.Our passion lies in crafting seamless and elegant ... Show more

 • Promoted

HVAC Technical Support Specialist: Remote Role with Growth Potential

MideaMontreal (administrative region), QC, CA
Remote
Full-time

Step into a rewarding role as a Technical Support Specialist focused on HVAC systems.This remote position allows you to utilize your hands-on knowledge in gas and refrigeration while making a real ... Show more

 • Promoted

Bilingual Tech Support Specialist for FlowFit

XTMMontreal
Full-time

A leading company in language technology is seeking an Application Support Specialist based in Greater Montreal.The role involves providing technical support, resolving issues, and collaborating wi... Show more

 • Promoted

Technicien support/Technicienne support - Eudonet Canada Inc

Eudonet Canada Inclaval, qc, ca
Full-time

SaaS, met la technologie au service de celles et ceux qui œuvrent pour le bien public.Nous accompagnons les organisations à but non lucratif, ordres professionnels, syndicats, universités, fondatio... Show more

 • Promoted

Technical Support Expert for AI-Driven IT Solutions

ShareGateMontreal
Full-time

Elevate employee technology interactions by providing top-tier IT support focused on user satisfaction.Leverage your extensive experience in IT to spearhead improvements and streamline processes.As... Show more

 • Promoted

Technical Specialist in Healthcare IT

SectraMontreal (administrative region), QC, CA
Full-time

Enhance healthcare solutions as a Technical Specialist.Design, deploy, and manage medical IT systems while driving patient-centered care and operational excellence.Your core responsibilities will e... Show more

 • Promoted

Dayforce HCM Payroll Implementation Consultant - PayTech

PayTechsaint-esprit, qc, ca
Full-time

Note: Dayforce Payroll implementation experience required.Requires a strong Dayforce Payroll consultant who has directly led the payroll workstream and has hands-on experience configuring, testing,... Show more

 • Promoted

Workload Automation(ESP/CAWA) Lead

LTIMindtreesaint-esprit, qc, ca
Full-time

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace.Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnan... Show more

 • Promoted

Information Technology Support Specialist

Next Match AIMontreal (administrative region), QC, CA
Full-time

We’re building a pool of IT Support Specialists (L1–L2) for our Toronto-based team.This internal position supports our next‑generation AI products.Provide L1–L2 technical support via phone, email, ... Show more

 • Promoted

Sales Support Specialist

Alpine MacroMontreal (administrative region), QC, CA
Full-time

As a Sales Support Specialist, you will provide overall sales support including administrative, CR and data management and to our Americas regional sales team.This is a great opportunity for a rece... Show more

 • Promoted

Sales & Product Support Specialist

Sandvik GroupMontreal (administrative region), QC, CA
Full-time

Une entreprise internationale d'équipements miniers recherche un(e) Technicien(ne) de service sur chantier pour le dépannage et l'entretien d'équipements miniers souterrains au Canada.Le rôle exige... Show more

 • Promoted

Technical Customer Support Specialist – Level 2

Quadbridge Inc.Montreal
Full-time +1

Ce poste est également affiché en français.Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships... Show more

 • Promoted

Technical Developer/Projects Support Specialist-Consultant full time Montreal Canada

Traxion Group, Inc.Montreal (administrative region), QC, CA
Full-time

Technical Developer/Projects Support Specialist-Consultant full time Montreal Canada.Canadian Citizenship or applicable visa required.Role requires consultant to be on site (no remote).This is a ju... Show more

 • Promoted

Technical Support Engineer

HaivisionMontreal, Montreal (administrative region), CA
Full-time

The Technical Support Engineer will combine technical expertise with a customer-focused approach to ensure an outstanding post-sale customer experience, from onboarding through to day-to-day usage ... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuMontreal (administrative region), QC, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Technical Support Specialist (Bilingual-French & English)

HornetsecurityMontreal (administrative region), QC, CA
Full-time +1

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise?.Are you passionate about customer support and eager to make a real impact from the very first stage... Show more

 • Promoted

Technical Specialist, Engineering Tools

BRPMontreal
Full-time

We are looking for a Technical Specialist, reporting to the Engineering Business Process Manager, to help lay the foundations that will support our future innovations.In this role, you will have a ... Show more

 • Promoted

Remote and Hybrid Independent Contractor Technology Lawyers (Canada) - MT>Align, a division of

MT>Align, a division of McCarthy Tétrault LLPsaint-esprit, qc, ca
Remote
Full-time

Work for yourself, but with us!.Align, a division of McCarthy Tétrault LLP, pairs high caliber independent contract lawyers with our clients who need legal support.Align, successful applicants will... Show more