Clinical Services Manager - Emergency Department

Company description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of world-class health care inspired by our people and communities.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job description

POSITION SUMMARY:

Reporting directly to the Director of Emergency Services, and collaborating with the program Corporate Chief and Site Chief of Emergency Services, the Clinical Services Manager of Etobicoke General Hospital’s Emergency Department will have overall responsibility for the management of the interdisciplinary human, financial, and material resources required to meet the patient and family care needs within this service. With a focus on patient and family centred care, the Clinical Services Manager will be accountable for ensuring the delivery of best patient care, within a safe and compassionate environment, while maintaining an engaged workforce.

The successful candidate will be an inspirational leader, with a vision to create a learning culture, empower staff, develop processes and remove barriers that will enable best in class patient care and experience. The leader will have strong critical thinking skills and strong business acumen, who supports innovation and has an appetite for data and analytics to support strategic priorities.

We are seeking a dynamic leader who has a demonstrated history of achieving results from the perspective of clinical quality, operations and developing high-performing teams, in a fast paced environment. The ideal candidate will be tasked with raising the bar with respect to practice standards and exploring potential new models of care, developing and implementing new processes or quality improvement initiatives, in collaboration with organizational and community partners. Further, the successful candidate will consistently demonstrate Osler’s values of Respect, Excellence, Service, Innovation, Compassion and Collaboration.

Etobicoke General Hospital sees over 90,000 visits per year. Combined with the Brampton Civic Hospital Emergency Department, Osler supports one of busiest Emergency Departments in the country.

The Etobicoke General Hospital Emergency Department inter-professional front line team of some 200 passionate and highly skilled clinicians that benefit from a dedicated educator to help to elevate clinical best practices. This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork within the service and encourage team members to grow and develop, individually and as a team.

POSITION RELATIONSHIPS:

• Reports to the Director, Emergency Services.
• Collaborates with the EGH Emergency Department Site Chief and the Corporate Chief of Emergency Services.

PERFORMANCE OBJECTIVES/ONGOING ACCOUNTABILITIES:

• Develop and implement the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
• Define and secure the organizational supports and structures required for the service, in collaboration with program leadership.
• Establish and maintain a high-functioning inter-professional practice climate that embraces high quality and continuous improvement and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards.
• Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
• Assess relevant data and provide feedback on findings to drive the timely delivery of safe, exceptional services.
• Work collaboratively with the Clinical Educators, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness.
• Monitor and work to improve patient, family and staff engagement results in collaboration with relevant partners.
• Foster an engaged, high-performing workforce, seeking and implementing opportunities for improvement or corrective action.
• Hire, mentor and coach staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
• Develop, monitor, manage and evaluate the service financial resources (i.e. budget), in collaboration with relevant partners.
• Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care.
• Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization.
• Facilitate excellent, bidirectional communication with staff, physicians and partners with respect to program and corporate updates through various mechanisms including staff meetings, huddles, etc.
• Enhance community linkages and partnerships, leveraging Osler’s participation in the regional Ontario Health Team.

Job qualifications

• Current relevant designation in a professional technical discipline is required, Health Discipline Professional designation preferred
• Undergraduate Degree required, Master’s Degree preferred
• Minimum of five (5) years recent management/ leadership experience within a clinical environment, complemented by participation in leadership or team development courses
• Excellent clinical knowledge and experience in Emergency Services is preferred
• Demonstrated ability to establish effective interpersonal relationships within and outside the organizatio
• Current relevant designation in a professional technical discipline is required, Health Discipline Professional designation preferred
• Undergraduate Degree required, Master’s Degree preferred
• Minimum of five (5) years recent management/ leadership experience within a clinical environment, complemented by participation in leadership or team development courses
• Excellent clinical knowledge and experience in Emergency Services is preferred
• Demonstrated ability to establish effective interpersonal relationships within and outside the organization
• Ability to establish and maintain an engaged workforce, with a service-oriented focus
• Highly motivated and self-directed team player
• Demonstrated effective leadership, planning and project management skills
• Excellent oral, interpersonal, and written communication skills are required
• Demonstrated understanding of patient flow processes which are safe and efficient
• Established reputation as a consultative and collaborative leader
• Ability to travel between campuses
• Ability to establish and maintain an engaged workforce, with a service-oriented focus
• Highly motivated and self-directed team player
• Demonstrated effective leadership, planning and project management skills
• Excellent oral, interpersonal, and written communication skills are required
• Demonstrated understanding of patient flow processes which are safe and efficient
• Established reputation as a consultative and collaborative leader
• Ability to travel between campuses

Additional information

Hours: Currently Days (subject to change in accordance with operational requirements)

SALARY:
Minimum: $60.88 per hour
Maximum: $76.10 per hour

Internal application deadline: May 14, 2026

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