QA & PRODUCT ENG ANALYST

Pay Range: $60,000 - $90,000

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi‑annual bonuses tied to business performance; Deferred Profit‑Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit‑based salary increases.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview The analyst will work on addressing product and process issues to ensure compliance with Home Depot and regulatory requirements, improving quality and customer experience for Home Depot private‑branded products. The analyst will leverage data on product returns, product damage, damage markdown, online star rating performance, and customer care complaints. Partnering with internal teams and under the guidance of the QA Manager, the analyst will manage and complete benchmarking, product specification, and resolution of product performance concerns for assigned product categories.

With assistance from the QA Manager, the analyst will identify and partner with cross‑functional team members to address issues from failed product testing, inspections, factory audits, and/or product returns. The analyst will follow established processes to ensure supplier and factory compliance with Home Depot Standard Operating Procedures, contracts, supplier agreements, and purchase orders. The analyst will drive continuous improvements through corrective/preventative action plans and ensure they are implemented throughout each process. The analyst will also work to action vendor performance issues that drive quality improvement and speed to market.

Key Responsibilities

Drive supplier quality improvement programs.

Improve quality of key categories based on RTV (Return to Vendor) and star rating information analysis.

Guide suppliers on CAPA (Corrective Action and Preventive Action).

Report quality improvement findings using data analysis tools.

Engineer project management including benchmarking, product requirement development, and test protocol development, under the guidance of the QA Manager.

Familiarize with test standards and certification, apply related standards for benchmark testing, and keep testing protocols up to the latest regulatory requirements.

Manage onboarding testing and track progress by engaging suppliers and service providers to address failures.

Identify high‑risk programs and ensure speed to market.

Examine solution options for product quality issues.

Understand quality processes, including Advanced Product Quality Planning (APQP), Process Control, Failure Mode and Effects Analysis (FMEA), Control plans, and their impact on manufacturing.

Develop and validate test and inspection plans to assure quality of factories and products based on safety standards, industry trends, and historical performance data.

Work with suppliers to establish a structured approach for consistency and adherence to quality procedures and requirements.

Act as point of contact for supplier activities directed toward process control and quality assurance of sourced products.

Oversee audits, pre‑shipment inspections, quality complaints, with service providers and suppliers.

Maintain a close relationship with the US and ASO QA & PE teams to leverage product/process improvements and best practices.

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Drives Results

Skills

Demonstrated manufacturing knowledge in plastics, metals, glass, wood, textiles, and printed circuit boards.

Computer skills sufficient for retrieving, manipulating, analyzing, and interpreting data.

Knowledge of product specifications, validation, and industry standards (e.g., flammability regulation).

Continuous improvement program development and execution (e.g., Six Sigma or Lean Manufacturing).

Working knowledge of Excel (pivot tables), PowerPoint.

Knowledge of GBQ, SQL, VB, and SAP is preferred.

Direct Manager / Direct Reports Reports to QA Manager

Travel Requirements 10% travel to stores and other facilities as needed.

Physical Requirements Mostly seated; occasional light movement or lifting of light items.

Working Conditions Located in a comfortable indoor area. Unpleasant conditions are infrequent and non‑objectionable.

Minimum Education A Bachelor's degree or equivalent work experience.

Minimum Years of Work Experience 2‑3 years, with experience in quality and engineering processes, standards development, review, and enforcement.

Minimum Leadership Experience N/A

Certifications N/A

Other Requirements / Assets College or University degree in Mechanical or Electrical Engineering or similar background.

On‑Site Schedule Onsite Monday to Friday.

Location 8746 Mayfield Rd, Brampton, ON L7E 0W3, Canada

Artificial Intelligence Screening In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses AI technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.

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