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Ashby
Technical Support Engineering LeadAshby • Winnipeg, Canada
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Technical Support Engineering Lead

Technical Support Engineering Lead

Ashby • Winnipeg, Canada
6 days ago
Job type
  • Full-time
Job description
Ashby seeks a Technical Support Engineering Lead to enhance our customer support capabilities. This role requires technical depth and the ability to mentor and develop a skilled team.

You will oversee a team focused on resolving intricate product issues while driving high-impact solutions. Working closely with Engineering, you will define support practices, elevate efficiency, and create an extraordinary customer experience. This is an opportunity to shape the future of Support Engineering with your innovative mindset.

Key Responsibilities: • Develop a robust Support Engineering team with technical expertise • Create processes for complex problem diagnosis and resolution • Guide cross-functional collaboration with Engineering teams • Utilize data to identify improvements in support workflows • Manage team escalations and advocate for customer insights

Requirements: • Proven technical support or engineering management experience • Strong decision-making skills under uncertainty • Familiarity with databases, APIs, and integrations • Comfortable operating in rapid change environments • Passion for customer-centric solutions and systems design

Lead the transformation of Ashby’s support experience through engineering excellence and strategic collaboration. #J-18808-Ljbffr
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Technical Support Engineering Lead • Winnipeg, Canada

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