Customer Solutions Specialist

Help Deliver the Future of Usage-Based Billing LogiSense is looking for a Customer Solutions Specialist who’s passionate about solving complex customer challenges, curious about technology, and excited to work on a platform that powers monetization for the Internet of Things (IoT), Communications, and XaaS industries.

As a member of our Implementation team, you will work directly with customers to understand their requirements, design and implement solutions, and help bring their products to life on our usage-based billing platform. Trusted by enterprise customers, our platform transforms complex usage data into clear and accurate billing.

At LogiSense, we believe billing should be simple and transparent. Customers should pay only for what they use, and the systems that enable this should be intelligent, scalable, and reliable. That’s exactly what we’re building—and we’d love for you to be part of it.

Why Join LogiSense?

Remote-first culture with the flexibility to work from anywhere in Canada

A people-first environment that values integrity, balance, and innovation

Competitive compensation, exceptional benefits, and funded learning & development opportunities

Hackathons, team events, and regular chances to share ideas and shape product direction

The Role As a Customer Solutions Specialist at LogiSense, you’ll do more than implement solutions—you’ll become a trusted partner to our customers. You’ll analyze requirements, design scalable solutions, and support customers through implementation, testing, and launch. You’ll collaborate closely with Product, Delivery, and Engineering teams to ensure successful outcomes and contribute to the evolution of our platform.

At LogiSense, we live by three core values: Be good. Seek balance. Get paid. They guide everything we do—and we hope they resonate with you too.

What You’ll Bring to the Team Expertise and Experience

1–3 years of experience in a technical or customer-facing implementation role

Experience analyzing and documenting customer requirements and translating them into scalable solutions

Hands‑on experience with JavaScript and/or Python

Post‑secondary education in Computer Science or a related technical field (or equivalent experience)

Understanding of SDLC and agile development methodologies

Implementation and Technical Skills

Experience with data migration, ETL processes, and system integrations

Ability to deploy solutions including configuration, implementation, and integration

Experience troubleshooting issues during unit testing, system testing, and user acceptance testing (UAT)

Ability to support customers through go‑live and post‑launch activities

Familiarity with automation and configuration‑as‑code approaches to improve delivery timelines

Experience using AI tools to facilitate data migrations and workflow processes

Collaboration and Delivery

Experience working cross‑functionally with Product, Engineering, and Delivery teams

Ability to coordinate UAT cycles with customers and stakeholders

Strong documentation skills, including requirements, solution design, and operational procedures

Ability to contribute to knowledge transfer and support transitions to ongoing support teams

Mindset and Approach

Strong problem‑solving skills with a customer‑first mindset

Excellent communication skills (written and verbal)

Ability to manage multiple priorities and work independently in a remote environment

A collaborative team player who thrives in a fast‑paced, evolving environment

Bonus Points If You Have:

Experience working with billing platforms, fintech, IoT, or telecommunications systems

Experience with APIs, integrations, or data transformation tools

Exposure to cloud environments and SaaS platforms

Experience improving implementation processes through automation or tooling

Find Your Balance With Us Flexible Work, Built Around You

Choose where and how you work: remote‑first, in‑office, or hybrid—whatever suits your lifestyle and productivity

A culture of trust and autonomy where your results matter more than where you sit

Well-Being & Growth

Generous paid time off, holidays, and a company‑wide holiday shutdown

Dedicated time and funding for personal learning, certifications, and professional development

A collaborative and respectful environment where you can grow—and help others grow too

Opportunities to take on challenging work that expands your skill set and impact

Get Paid What You’re Worth Compensation & Benefits

A competitive salary within the estimated range of $70,000 to $110,000 with RRSP matching

A comprehensive benefits package covering dental, vision, prescription, and extended healthcare that begins on day one

Paid vacation and additional company holidays

Additional Perks

Access to stock options and equity for long‑term, high‑impact contributors

Team events, company swag, and a vibrant culture that celebrates people, passion, and progress

More Than Just a Job At LogiSense, we're not checking boxes—we're building a team of sharp, curious, and driven people who care about what they do and how they do it. We offer autonomy, flexibility, and world‑class pay and benefits because we believe great work happens when people feel valued and supported.

We're looking for a Customer Solutions Specialist who’s ready to grow, contribute, and help shape the future of our product and company.

Your voice matters. Your ideas matter. You matter.

Join us. Let’s build something remarkable—together.

The salary amount for the successful candidate is determined by LogiSense in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography, and relevant job‑related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

LogiSense is proud to be an equal opportunity employer. If you require accommodations at any stage of the recruitment or employment process, just let us know—we’re committed to making our workplace accessible and inclusive for everyone.

Our hiring process utilizes AI‑enabled tools to assist with resume screening and applicant ranking based on job‑related criteria. All AI‑recommended results are reviewed by our human recruitment team before any final decisions are made.

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