Client Solutions Manager, Entertainment

Overview Our Commercial Mid-Market Entertainment team is hiring! As a Client Solutions Manager, reporting to the Director of Client Solutions, you will work directly with clients to deliver the world‑class service Gallagher is known for. This role involves managing an existing portfolio of clients, leading the renewal cycle, handling day‑to‑day policy changes, working on a diverse range of accounts, and collaborating closely with insurers.

Gallagher’s Sports & Entertainment division is one of the world’s largest community broking practices. We take great pride in providing essential insurance solutions to a broad spectrum of amateur and professional sports organizations globally. Our offerings also include Media, Entertainment, and Events insurance, supporting music, entertainment, and sporting events, as well as coverage for crew, advertising professionals, media consultants, and agencies. This is an excellent opportunity for someone looking to build a career within a dynamic, specialized segment of insurance, particularly for candidates with a background or strong interest in Media or Entertainment.

Work Environment Hybrid (Agile) – We enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. This role is based out of our office in Markham.

How you'll make an impact

Support a designated portfolio of clients, taking a lead role in business retention and continuously strengthening client relationships

Review accounts at renewal, placing required coverage, re‑marketing where appropriate, and adhering to carrier binding authority

Respond to client inquiries promptly and efficiently, ensuring quick turnaround on all client-related requests

Identify upselling and cross‑selling opportunities, generating quality leads and partnering with Account Executives to bind coverage

Proactively enhance insurance market knowledge, staying current on new products and policy updates

About you

Bachelor’s degree with 3+ years of client service experience

Naturally solution‑oriented, with a strong ability to deliver practical and innovative outcomes for clients

Strong communication and interpersonal skills, enabling you to build trusted client relationships and collaborate effectively with colleagues

Known as a team player — someone people enjoy working with, and who values collaboration

Thrives in a fast‑paced, dynamic environment, with the ability to prioritize effectively and consistently exceed client expectations

Brings a high level of attention to detail, which has contributed to success in prior roles

Highly tech‑savvy, with the ability to quickly learn new systems, tools, and processes

Experience as an Account Manager within Personal Lines or Commercial Lines in a brokerage environment is ideal

Experience or knowledge within the Media or Entertainment industries considered a strong asset

RIBO License active and in good standing

CAIB, CIP, CRM, or other relevant certifications/designations are highly valued

Knowledge of EPIC considered an asset

Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

Flexible medical & dental coverage to meet your household’s needs

Life, Dependent Life and AD & D Insurance options

Retirement savings including RRSP including a company match, TFSA, pension and more

Employee Stock Purchase Plan

Other benefits include:

Educational expense reimbursement

Employee assistance programs

Discounted gym membership (GoodLife Fitness)

Opportunity for flexible work arrangements

Paid sick days & personal days

Employee education recognition program

Employee referral bonus program

Inclusion and diversity We value inclusion and diversity. We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher’s AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre‑determined qualifications.

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