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Client Support Specialist in ReginaiQmetrix • Winnipeg, Canada
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Client Support Specialist in Regina

Client Support Specialist in Regina

iQmetrix • Winnipeg, Canada
13 days ago
Job type
  • Full-time
Job description
Become a key player as a Client Support Specialist with iQmetrix in Regina, SK. In this full-time role, you will deliver top-notch support for various clients using the iQmetrix suite.

As a Level I support team member, you'll serve as the first point of contact for clients seeking assistance. Your role includes managing cases via Salesforce CRM, troubleshooting issues, and escalating as necessary. You’ll ensure timely resolutions and maintain documentation to support customer needs effectively.

Key Responsibilities: • Deliver front-line support via phone and chat • Manage and document client cases in Salesforce CRM • Handle escalations to Level II or Product Development • Coordinate incident communication and responses • Collaborate with DevOps and technical teams

Requirements: • Strong communication and interpersonal skills • Experience in customer or technical support roles • Familiarity with Salesforce CRM or similar systems • Ability to troubleshoot technical issues • Willingness to participate in on-call support

Embrace customer satisfaction and technical expertise as you support iQmetrix clients in Regina. #J-18808-Ljbffr
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Client Support Specialist in Regina • Winnipeg, Canada

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