Product Operations Leader

Job Description What You'll Do The Operations Leader (OL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience, primarily during pre-opening (5:30 AM start) and some evening / after closing hours scheduling. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The OL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long‑term desired outcome of profitability and growth. In this role, you’ll:

Lead and execute the store's back of house functions and operational processes. This includes leading the team that processes the Inbound (HED2F) and Outbound (Returns) productivity

Support various operational activities, including; Merch updates, TIME tasks, MyCounts, Trade Weekly Story, Shelfie, Scrapping, Promos/Markdowns, and Inventory Management

Support the Store’s Leadership Team in daily and weekly workflow planning

Support the planning, prioritization and execution of the work you and the team are doing

Responsible for the facilities, maintenance, health and safety and loss prevention of the store on your shift

Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture

Practice and role model Feedback and Coaching - The Indigo Way

Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent

Contribute to the development of CER talent

Collaborate with others and work cross functionally while celebrating and role modeling diversity of thought and inclusion

Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work

Embrace and role model change

Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Qualifications

1-2 years of experience in a customer service, merchandising or operations role

Demonstrated commitment to creating an exceptional employee and customer experience

Experience leading others

Performance orientated

Ability to exercise good business acumen and systemic thinking that supports meaningful decisions

Ability to prioritize, plan and execute while being agile

Knowledge of Provincial Health & Safety standards

Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques

Minimum 25 Hours a week availability with primary hours of work outside of store opening hours. Availability to include early mornings, evenings, overnights and holidays

Additional Information At Indigo, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti‑discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Color), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at talent@indigo.ca

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