Talent.com
CRH Canada
Costumer Experience Manager - MiltonCRH Canada • Winnipeg, Canada
No longer accepting applications
Costumer Experience Manager - Milton

Costumer Experience Manager - Milton

CRH Canada • Winnipeg, Canada
3 days ago
Job type
  • Full-time
Job description
Job ID: 523161

Permacon

is a North American leader and pioneer in the manufacturing of concrete masonry and landscaping products. Permacon operates 8 plants and employs over 300 employees across multiple sites in Quebec and Ontario and is part of the CRH Group.

Job Summary We are currently looking for a

Customer Experience Manager

based at the Milton Office and covering Ontario’s Southwestern region.

Job Responsibilities Reporting to the Vice‑President, Sales, the Customer Experience Manager will be mainly responsible for leading the Customer Experience team to ensure Customer Satisfaction through the development, implementation and execution of Sales policies and procedures.

More specifically, the manager will directly supervise 3 Customer Experience Coordinators and a total of about 10 team members, including Dispatchers and Customer Experience Representatives located in Milton, Bolton, Cambridge and Woodstock.

The manager is responsible for staffing, coaching, developing and training the team to deliver superior service in the areas of order taking; logistics and transportation; contract management; inventory control; pricing, contact and customer information; and databases. The manager will also ensure constructive relationships with the sales, production and planning teams.

Job Requirements

College diploma in business administration or equivalent experience

A minimum of 5 years of Customer Service experience and 3 years in a supervisory role

Strong knowledge of best‑in‑class practices in the logistics and customer service fields

Excellent leadership, teamwork and people skills

Superior problem solving and decision‑making capabilities

Analytical mind

Initiative and autonomy

Good knowledge of Microsoft Office and computers

English spoken and written

Job Compensation/Benefits

The annual salary is 72,000 $ to 89,000 $

Employee life insurance

Short‑Term and Long‑Term Disability

Medical, dental and vision care plan paid by the Company

Vacation time

Retirement saving plan with employer contribution, up to 5% of annual salary

Access to an Employee and Family Assistance Program (EFAP)

Significant discounts for company products

Opportunity to build a career and progress in the company

This posting is to fill an existing vacancy.

At Permacon, diversity is one of our main assets! We therefore invite visible minorities, ethnic minorities and people living with disabilities to submit their applications. We believe in enabling people to work together and realize their full potential. Please advise us at any point during the recruitment and selection process if you require accommodation.

Permacon does not directly use artificial intelligence to screen, assess or select applicants.

#J-18808-Ljbffr
Create a job alert for this search

Costumer Experience Manager - Milton • Winnipeg, Canada

Similar jobs

Customer Experience Manager - Gemini Group

Gemini Groupwinnipeg, mb, ca
Full-time

At GoldCare, we're on a mission to make healthcare smoother and smarter delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and m... Show more

 • Promoted

Customer Experience Associate in Selkirk

ScotiabankSelkirk, MB, CA
Full-time

Become a pivotal part of customer journeys as a Customer Experience Associate with Scotiabank in Selkirk, Manitoba, working 18.Deliver exceptional service while discovering customer needs and proce... Show more

 • Promoted

Director, Costing

New Flyer GroupWinnipeg, MB, CA
Full-time

The Director, Costing is a key business partner to the MCI, New Flyer and their related fabrication businesses to support the flow of cost information throughout the business.This position is respo... Show more

 • Promoted

Estimator in Construction Cost Management

David Aplin RecruitingWinnipeg, MB, CA
Full-time

Join a respected commercial construction firm as an Estimator focused on cost management and project accuracy.Facilitate the preparation of detailed estimates while collaborating with experienced p... Show more

 • Promoted

Customer Experience Leader

IndigoWinnipeg, MB, CA
Full-time

Current Indigo employees should apply through the Internal Mobility page using your @indigo.Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and... Show more

 • Promoted

Store Manager - People-Driven Growth & Experience

Knix Wear Inc.Winnipeg, MB, CA
Full-time

A leading apparel company is seeking a Store Manager in Winnipeg to lead and develop a team providing excellent customer experience.This role emphasizes driving business results, engaging customers... Show more

 • Promoted

Customer Experience Specialist at Quince

Shop CircleWinnipeg, MB, CA
Full-time

Elevate the customer experience as a Retention Specialist at Quince.You’ll engage with clients through chat, email, and phone, ensuring a warm and trustworthy service approach.As a Customer Experie... Show more

 • Promoted

Store Manager: Lead Sales, Guest Experience & Operations

Spencer'sWinnipeg, MB, CA
Full-time

A retail store is seeking a Store Manager in Winnipeg, Canada.The role involves overseeing store operations to drive sales and ensuring high guest services.Candidates must be at least 21 years old ... Show more

 • Promoted

Guest Experience Leader — Growth & Flexible Scheduling

JOEY Restaurant GroupWinnipeg, MB, CA
Full-time

A leading restaurant group in Winnipeg is seeking a Service Leader to manage a team of 50-100 individuals while delivering a world-class guest experience.This role includes driving strategic goals,... Show more

 • Promoted

Salon Store Manager: Lead Team & Elevate Guest Experience

Chatters Limited PartnershipWinnipeg, MB, CA
Full-time

A leading beauty company in Winnipeg is seeking a confident and people-oriented Store Manager.The ideal candidate will have 2-3 years of retail leadership experience and a passion for beauty.Respon... Show more

 • Promoted

Canada Gold Store Manager Position

Canada GoldWinnipeg, MB, CA
Full-time

Join Canada Gold as a Store Manager in Winnipeg, leading a team focused on exceptional customer service and operational excellence.Drive sales and mentorship in this pivotal role.In this leadership... Show more

 • Promoted

Customer Experience Manager

Gemini Groupwinnipeg, mb, ca
Full-time

At GoldCare, we're on a mission to make healthcare smoother and smarter delivering cutting-edge information management software that empowers clinics, and providers to focus less on paperwork and m... Show more

 • Promoted

Customer Experience Manager

Mobile Tech LabWinnipeg, MB, CA
Full-time +1

Mobile Tech Lab is seeking a Customer Experience Manager for our Thompson location.Mystery Lake Road, Thompson, MB - City Centre Mall.Mobile Tech Lab is your one-stop tech sales & service shop.We a... Show more

 • Promoted

Customer Experience Assistant Manager

Launch your career growth with Staples stores.Winnipeg, MB, CA
Full-time

Join Staples Canada as an Assistant Manager, where you will enhance customer experiences and drive store performance.Lead your team with a focus on operational excellence and strong relationships.A... Show more

 • Promoted

Store Manager – Fashion Leadership & Customer Experience

Reitmans (Canada) Ltée/LtdWinnipeg, MB, CA
Full-time

A leading retail fashion company in Winnipeg seeks a Store Manager to inspire and lead a team while delivering exceptional customer experiences.You'll be responsible for driving performance, managi... Show more

 • Promoted

Guest Experience Lead

Canad InnsWinnipeg, MB, CA
Full-time

A leading hospitality provider in Manitoba is seeking a Guest Services Supervisor to maintain excellent customer service and effectively lead the team.The supervisor will assist day-to-day operatio... Show more

 • Promoted

Sales-Oriented Visitor Experience Associate

Manitoba MuseumWinnipeg, MB, CA
Part-time

Join the Manitoba Museum as a Visitor Experience Associate focused on delivering exceptional customer service.This part-time role is all about engaging with visitors and processing sales efficientl... Show more

 • Promoted

Director, Costing

New FlyerWinnipeg, MB, CA
Full-time

Under the guidance and direction of the CEO and participating as a member on the senior leadership team, the Senior Director of Community Response oversees the day-to-day administration of various ... Show more

 • Promoted

Merchandising Team Lead & Guest-Experience Coach

AEOWinnipeg, MB, CA
Full-time

A leading retail company in Winnipeg is hiring a full-time Merchandising Team Leader.In this role, you will drive sales, develop and implement merchandising strategies, and lead a team that exempli... Show more

 • Promoted

Lot Manager - St. James Volkswagen

AutoCanadaWinnipeg, MB, CA
Full-time

AutoCanada is the largest Canadian‑owned and publicly traded automotive dealer group operating in Canada and the US.We are innovative, data‑driven and our commitment to our Team Members, customers ... Show more