Project Manager (IT) - Senior (Onsite) JP873

The Ministry of Jobs, Economy, Trade and Immigration (JEDI), Appeals Commission for Alberta Workers' Compensation (the Commission), is seeking one (1) IT Project Manager for an initial term of twenty‑four (24) months, with the option to extend for an additional twelve (12) months. This role will provide project coordination, technical leadership, and business operations oversight across multiple concurrent initiatives related to the Commission's Case Management System and associated digital platforms. The IT Project Manager is responsible for supporting end-to-end project activities from initiation through execution, system enhancement planning, ensuring that project goals, objectives, and timelines are met. The role ensures project deliverables, project status reporting, participation in process improvement activities and system updates/releases are aligned with the Commission's objectives, program area needs, and established governance pathways. The successful candidate will bring demonstrated experience supporting IT projects and digital service delivery within public sector, regulatory, or enterprise environments. Familiarity with case management systems, system testing, release coordination, and analytics/reporting is highly desirable. The resource must demonstrate strong organizational skills, attention to detail, and the ability to anticipate risks, coordinate stakeholders, and support clear decision‑making. The resource will contribute to multiple concurrent initiatives involving digital service delivery improvements, system configuration updates, data quality assurance, reporting and analytics, website and portal management, and broader modernization work across the Commission. Key Responsibilities

Project Coordination, System Support & Delivery

Support the planning, coordination, and monitoring of system changes, enhancements, and release activities across multiple concurrent workstreams. Maintain and manage project‑related documentation including Request for Change (RFC) logs, requirements, testing records, decision logs, and communication updates. Coordinate and facilitate testing cycles, ensuring this deliverable is met/completed - including test script development, execution support, defect validation, and readiness activities prior to deployments. Provide day‑to‑day functional support for the Case Management System, ensuring timely triage and escalation of issues requiring technical intervention. Support the alignment of system enhancements with Commission and ministry standards, business practices, and digital service delivery expectations. Ensure project materials, system documentation, templates, letters, forms, and business process resources remain current and accurate across all program areas.

Data Integrity, Reporting & Performance Measurement

Maintain a strong understanding of operational workflows and performance metrics across Commission program areas to support accurate reporting and analysis. Conduct regular data validation, quality assurance reviews, and integrity checks to ensure accurate case and program reporting. Gather reporting requirements, engage with stakeholders, and ensure reports and performance dashboards reflect business needs and program area priorities. Produce, validate, and distribute reports, metrics, and performance information in alignment with governance expectations and operational requirements. Monitor and document issues, trends, and data quality observations, escalating risks or inconsistencies with recommended mitigation strategies.

Stakeholder Engagement, Coordination & Communications

Coordinate meetings, including developing agendas, preparing materials, documenting decisions, tracking action items, and ensuring timely follow‑up. Build strong working relationships with internal stakeholders, system power users, external vendors, GOA partners, and other business units. Communicate project updates, decisions, risks, and impacts clearly to leadership, program areas, and governance groups. Support change management and communications related to system updates, enhancements, and reporting changes. Proactively anticipate risks, identify emerging issues, and support structured escalation and resolution pathways.

Website & Digital Platform Coordination

Maintain accurate, up‑to‑date digital content for all Commission program websites and online portals. Prepare Requests for Change (RFC) and Requests for Service (RFS), ensuring requirements are clearly documented and aligned with program needs. Ensure user acceptance testing (UAT) for website updates, portal enhancements, and/or digital form modifications prior to deployment is complete and sign off is received from the respective branch executives. Troubleshoot issues and coordinate resolution with vendors, IT partners, and internal teams. Support the development and maintenance of online fillable forms, templates, business documentation, and digital resources.

Administrative, Operational & Cross‑Team Support

Provide operational, administrative, and coordination support to the Director, Appeals Secretariat and Chief Administrative Officer (CAO), ensuring timely reporting, clear communication, and effective alignment with strategic and operational priorities. Work in close collaboration with the IT Systems Lead, supporting joint planning, issue escalation, testing coordination, and the execution of system enhancements and operational activities. Coordinate and work collaboratively with all program Directors across the Commission to ensure system updates, reporting outputs, and operational changes remain aligned with business requirements, program objectives, and Commission priorities. Regularly update Executive team members and Directors on progress, risks, key decisions, and project milestones, ensuring transparency and effective escalation pathways. Work closely with the Case Management System power users, supporting alignment between business needs and system functionality; coordinating feedback, facilitating communication, and ensuring program areas are prepared for upcoming changes, enhancements, or testing cycles. Provide cross‑training and backup coverage for other operational roles to support business continuity as needed. Perform additional duties required to support modernization, digital improvements, and organizational priorities as needed.

#J-18808-Ljbffr