Inside Sales Representative

We are seeking a results-driven Inside Service Sales Representative to manage customer relationships and drive service revenue. This role focuses on prospecting, quoting, and securing service agreements while ensuring a seamless customer experience. There will be an initial comprehensive training period to ensure full operational readiness and then will transition into an 11-month placement with potential to be extended if needed. The successful employee will be working fully in office at the client's Cambridge head office.

The Inside Service Sales Representative will be customer-oriented, a team player with a positive attitude interacting with customers, team members, and industry peers. A strong attention to detail and documentation is critical. It is essential for this role to be inquisitive and continuously strive to find better ways of providing quality service to our customers.

Advantages
- Long-term contract position within a reputable organization. Working fully onsite.
- Opportunity to develop core competencies and skills within the specialized sector.
- Collaborative team approach where your input is valued in achieving quality and on-time delivery.
- Salary: $52,000K with the opportunity to join a benefits program offered.
- Full-time hours: 8am-4:30pm or 8:30am-5pm, Monday to Friday.
- Being part of a great team with a wonderful work culture!

Responsibilities
The Inside Service Sales Representative will be responsible for both sales and business development as well as sourcing and operations:

1) Sales & Business Development (90%)
- Source new prospects and maintain existing accounts to meet or exceed sales goals.
- Proactively follow up on leads from field activity and service reports and manage status systems.
- Maintain and renew Preventative Maintenance Agreements; identify upsell opportunities for parts and service upgrades.
- Act as the primary point of contact for inquiries, conducting site visits/walkthroughs and attending trade shows as needed.
- Participate in WIP meetings and provide accurate sales forecasting.

2) Sourcing & Operations (10%)
- Identify cost-effective suppliers and manage spare parts pricing and availability.
- Provide coverage for the sales team and assist with technical documentation and ERP (SAP) data entry.

Qualifications
Technical Background:
- Understanding of repair techniques for mechanical/electrical systems (vacuum/compressors or medical gas systems preferred).
- 2+ years in mechanical/electrical service support or a similar industrial setting.
- Proficient in MS Office (Excel) and ERP systems (SAP experience is a major asset)
- Post-secondary in a technical or business field is an asset.

Skills & Abilities:
- Superior verbal and written skills. bilingual (English/French) is a significant asset.
- Ability to read blueprints and schematics to identify solutions for complex customer needs.
- Extreme attention to detail and ability to manage multiple priorities under tight deadlines.
- Valid driver’s license and ability to pass a Vulnerable Sector Check.

Summary
If you are interested in the " Inside Service Sales Representative" role, please see below how to apply:

1) Register and create a profile online at: www.randstad.ca and then apply this job posting directly.
2) Please also directly email your resume to: saudia.yusuf@randstad.ca with the title " Inside Service Sales Representative"

Our services will never be at a cost to you. Registration with Randstad offers you the benefits of our industry knowledge and client database which spans many industries.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.