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Brokerlink Inc.
Full-Time WFM Analyst in TorontoBrokerlink Inc. • Winnipeg, Canada
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Full-Time WFM Analyst in Toronto

Full-Time WFM Analyst in Toronto

Brokerlink Inc. • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Become a WFM Analyst with BrokerLink in Toronto, Ontario. Engage in workforce planning, reporting, and ensuring exceptional customer service across diverse channels.

BrokerLink is growing and looking for a Full-Time WFM Analyst to enhance our operations. The role emphasizes meeting service-level objectives, monitoring call metrics, and analyzing forecasts for operational improvements. You will be utilizing tools such as Nice-WFM and Cisco while fostering a culture of excellence and collaboration among our team members.

Key Responsibilities: • Ensure daily and monthly service-level objectives are met • Monitor inbound and outbound calls in real-time • Optimize work schedules for service quality • Generate comprehensive reports to track operations • Offer first-line support for web station users

Requirements: • University degree, college diploma, or equivalent experience • 1-3 years in workforce planning (asset) • Proficient in Excel including pivot tables and macros • Strong verbal and written communication skills • Bilingual in French and English preferred

Bring your analytical expertise and collaborative spirit to BrokerLink as a WFM Analyst! #J-18808-Ljbffr
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Full-Time WFM Analyst in Toronto • Winnipeg, Canada

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