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Insight Global
Site Reliability Engineer at Insight GlobalInsight Global • Winnipeg, Canada
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Site Reliability Engineer at Insight Global

Site Reliability Engineer at Insight Global

Insight Global • Winnipeg, Canada
13 days ago
Job type
  • Full-time
Job description
Transform SaaS-based contact center operations with Insight Global as a Site Reliability Engineer and Implementation Lead. Focus on monitoring solutions across distributed environments, APIs, and vendor platforms.

In this crucial role, you will support a CCaaS transformation program by implementing monitoring strategies across various components like IVR, routing, and agent clients. You will utilize tools such as Splunk and Dynatrace to ensure operational excellence and system observability. Collaboration with application teams and vendors is essential for aligning on monitoring requirements.

Key Responsibilities: • Define monitoring strategies across CCaaS components • Implement solutions in Splunk and Dynatrace • Onboard application logs into Splunk • Configure Dynatrace for key requests and service flows • Build dashboards for operational monitoring

Requirements: • Strong experience with Splunk and Dynatrace • Background in SaaS and cloud environments • Understanding of distributed systems • Experience in observability strategy and design • Familiarity with telephony systems and CCaaS

Utilize your expertise in monitoring and troubleshooting to enhance operational performance at Insight Global. #J-18808-Ljbffr
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Site Reliability Engineer at Insight Global • Winnipeg, Canada

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