Donor Centre Associate

Job category: Laboratory and phlebotomy
Job posting ID: 9004

Employment status: Regular part-time

Possible schedule/FTE: 0.54
Number of positions available: 1

Classification: CUPE 1846 - CAL
Salary/Rate of pay: $26.11

Application deadline: 2026-07-27

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

About the role

Canadian Blood Services is looking for a Regular part-time Donor Centre Associate to join our dynamic Collections team in our Lethbridge donor centre.

The Collections team is responsible for supporting Canadian Blood Services by collecting donor blood, and blood components in a safe manner to provide patients with lifesaving products every day. In this role, you will perform phlebotomy in the collection process in accordance with health and safety standards. You will work face-to-face with our donors, team members, and volunteers providing them with safe and quality service during each stage of the collection process

Formula for success

• Applying your excellent customer service skills, you will promote a positive experience for donors throughout the collection process and provide information, instruction, and advice on plasma donation, ensuring that donors are engaged, and their needs are met.
• Utilizing your superior interpersonal and communication skills, you will greet and assist all plasma donors as they progress through the donation process in an engaging and positive manner.
• Leveraging your ability to communicate effectively with donors, you will conduct registration and confidential screening to determine eligibility and build and promote a positive donor experience.
• You will apply your experience and training in phlebotomy to perform venipuncture according to established standards, monitoring donors for safety and comfort, and providing post-donation care and instruction.
• Your excellent attention to detail will be utilized in ensuring accuracy of product information in our IT system, when completing the product labelling process, and when preparing products for freezing, centrifuging and shipment to our testing facilities.
• Drawing on your knowledge or experience in continuous improvement, you will contribute to the framework of continuous improvement and implementation of best practice standards with the team.

Desired education and skills

• Completion of post-secondary education in a relevant discipline from a recognized institution, preferably in science/health-related fields of study.
• Completion of an accredited training program in phlebotomy is an asset.
• Minimum 3 years of progressive experience working with the public, particularly in a high customer-focused environment.
• Basic computer skills and the ability to learn new systems and programs. Previous knowledge of Microsoft Word and Outlook are considered assets.
• Knowledge of and experience working with current Good Manufacturing Practices.
• A second language is considered an asset to support a positive donor experience.

What we offer you

• Comprehensive group health, dental and vision benefits.
• Paid vacation.
• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shifts/hours will vary. You must be flexible to accommodate assigned shifts which are based on operational needs; length of shifts varies according to the event which takes place at Canadian Blood Services fixed.Shifts include days, evenings, weekends, and statutory holidays.
• Physical requirements for the role include the ability to lift weights up to 10 kg (22 lbs.).

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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