Senior Product Manager

We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers work closely with thousands of users to help make their lives easier through technology. We embrace design thinking and agile development to ship hundreds of new features every month. We measure our success based on our customers’ success. We strive for real impact.

As a Sr. Product Manager on the Payments Platform product team, you will be a member of a highly talented and innovation focused team that is responsible for building the next generation Payments platform to help customers get paid faster and grow their business. You will own the systems that power how money moves through our ecosystem—processing billions in GTV. You will report to the Group Product Manager, Payments and Financing. This role is remote in Canada only.

What you’ll do:

Own the Payment Platform roadmap, developing a clear product vision, success metrics, and priorities aligned with company revenue and growth targets.

Develop a deep understanding of stakeholder needs—from field technicians collecting payments to merchants running their businesses to consumers settling invoices—and translate those insights into clear product strategies and scalable systems.

Define and own core payments metrics to guide prioritization and measure impact.

Collaborate with leadership, partnerships, financing, strategy and go-to-market teams–translating complex requirements into clear plans, and driving execution through ambiguity.

Execute effectively across all areas of the product life cycle, including research, concept, user stories, development, go-to-market, adoption, outcomes, and impact.

Identify opportunities to unlock new revenue through flexible pricing models, international expansion, and cost efficiency improvements.

What you’ll bring:

5+ years in product management, payments platform experience preferred.

Proven track record of owning and scaling payment solutions in a SaaS environment.

Strong understanding of payment processing ecosystems: gateways, payment rails, and authorization optimization.

Ability to quickly learn and understand complex customer workflows.

Strong quantitative and qualitative analytical skills.

Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others.

Familiarity with SaaS business models a plus.

4-year degree from a top university, MBA or related graduate degree strongly preferred.

Why ServiceTitan? At ServiceTitan, you’ll have the opportunity to make a real impact by helping contractors improve their business operations through cutting-edge consumer financing solutions. If you're passionate about fintech and want to work in a dynamic, growth-oriented environment, we’d love to hear from you.

Be Human With Us Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program. Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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