Senior Software Developer, Backend (Member Experience)

Dialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.

When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:

Impact

Community

Growth

Feel like you can make a difference? Good news, we saved you a seat!

Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co .

AI Disclosure Statement

To ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.

Your role as Senior Software Developer, Backend Reporting to Pierre-Luc Turgeon, Director of Engineering for the Member Experience team at Dialogue, your mission will be to build the backend services that power magical experiences for millions of Canadians using the Dialogue web and mobile applications, and to ensure they can access the care they need quickly and reliably. As part of Member Stream, you will play a pivotal role in evolving the systems behind appointment booking, registration, and the core member journeys that drive our Member Experience.

We are looking for engineers who thrive in designing robust, scalable backend systems, care deeply about the end‑user experience, and are passionate about high‑velocity, reliable delivery in a collegiate environment of passionate professionals.

What you'll be doing

Scalable architecture:

Design, build, and maintain robust backend services and APIs that power the Member App and member‑facing journeys — registration, appointment booking, intake, video calls and self‑serve wellness features — ensuring high availability and performance.

Conversational & self‑serve platforms:

Evolve the services behind our conversational flows and self‑serve member features to make the member experience faster, more personalized, and more reliable. Reliability & observability:

Implement advanced monitoring, logging, and tracing to protect the member experience, surface regressions early.

Engineering excellence:

Raise development velocity by contributing to progressive rollout strategies (feature flags, A/B testing with LaunchDarkly), CI/CD practices, and a healthy approach to managing technical debt.

AI integration:

Leverage and integrate Dialogue’s AI‑driven tools and infrastructure (including LLMs and evaluation frameworks) to improve member experiences, and boost developer productivity.

Cross‑team collaboration:

Partner with other development teams, Product, Legal, Member Support, Customer Success and Clinical Operations to deliver on Member Experience priorities.

We'd love to hear from you if you have

Strong backend core:

5+ years of professional experience in software development, with deep mastery of a backend language (e.g., Python, Node.js, or Go) and of distributed systems.

System design:

Proven track record of designing and scaling micro‑service architectures and managing robust data contracts.

Database & infrastructure:

Strong experience with relational and non‑relational databases, caching strategies, and cloud infrastructure (AWS preferred).

Operational thinking:

Experience building reliable applications that meet production expectations in testing, observability, and scalability.

Autonomy & collaboration:

Ability to operate in an autonomous team with a varied skill set, learn new context quickly, and iterate toward shared goals.

Pragmatic engineering:

A focus on writing clean, maintainable code and a desire to solve member and business problems with the right balance of speed and technical debt.

AI familiarity:

Experience or a strong interest in AI‑assisted development (e.g., Cursor, Claude) and integrating LLM‑based services into production environments.

Regulated environments:

Experience working within healthcare, fintech, or other regulated industries is a significant asset.

Full‑stack curiosity:

Interest or experience in frontend / full‑stack work is a plus, given the close collaboration with our React and React Native codebases.

At Dialogue, your well‑being is our priority Taking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:

Access to the Dialogue app and virtual mental health support for you and your family

Fully funded insurance, a health spending account, dental coverage, and fitness reimbursement

4 weeks vacation, 9 wellness days, and 1 volunteer day

Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles

Work abroad up to 4 weeks/year

Incentive plans, referral bonuses & RRSP matching

Learning via Coursera, external training budget & mentorship

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