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Director of Strategy Planning & InsightsCity of Toronto • Winnipeg, Canada
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Director of Strategy Planning & Insights

Director of Strategy Planning & Insights

City of Toronto • Winnipeg, Canada
10 days ago
Job type
  • Full-time
Job description
Shape the City's digital future as the Director of Strategy Planning & Insights. Spearhead transformative initiatives that enhance customer experience and organizational effectiveness.

This role focuses on strategic leadership and long-term planning to improve overall business performance. By leading a team dedicated to enhancing customer experiences, you'll analyze service data and market trends while developing actionable strategies. Your contributions will directly influence the City’s digital transformation outcomes and initiatives.

Key Responsibilities: • Develop functional policies for performance improvement • Lead the unified customer experience strategy • Analyze service data for strategic insights • Coordinate with senior leadership on priorities • Implement city-wide customer experience initiatives

Requirements: • Extensive senior management experience in digital transformation • Demonstrated skills in managing multidisciplinary teams • Strong problem-solving and strategic analysis abilities • Proven experience with User Acceptance Testing (UAT) • Advanced communication and negotiation skills

Drive change and innovation as a key strategic leader in the City’s vision for customer experience. #J-18808-Ljbffr
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Director of Strategy Planning & Insights • Winnipeg, Canada

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