Senior Business Analyst

Job Title - Senior Technical Business Analyst

Location - Edmonton, Alberta, Canada – (Onsite, 5 Days/Week)

Employment Type - Contract

Interview Mode: Web Interview

About the Role

We are seeking a Senior Technical Business Analyst to support a large-scale operations modernization initiative within Public Safety & Emergency Services.

This role focuses on analyzing current manual processes and identifying opportunities to enhance efficiency through process re-engineering, automation, digitization, and adoption of AI-driven solutions.

Key Responsibilities

Process Analysis & Modernization

• Assess current service delivery workflows and identify opportunities for process optimization and automation

• Apply Lean Six Sigma methodologies to evaluate inefficiencies and recommend improvements

• Develop detailed process maps, baseline metrics, and gap analysis documentation

• Identify opportunities for digitization, workflow redesign, and emerging technology adoption

Stakeholder Engagement & Planning

• Collaborate with multiple business units and stakeholders across PSES divisions

• Partner with technical teams (data, cybersecurity, digital delivery, and IT operations) to align solutions

• Develop and manage project work plans, timelines, and resource requirements

Evaluation & Reporting

• Establish baseline performance metrics (cycle time, effort, error rates, etc.)

• Analyze current-state processes and identify pain points and root causes

• Estimate potential benefits such as efficiency gains, cost reduction, and improved data quality

• Prepare executive-level reports, dashboards, and presentations

Strategy & Recommendations

• Deliver a modernization roadmap and technology adoption strategy

• Provide actionable recommendations aligned with government digital strategy and IMT goals

• Support prioritization of initiatives based on feasibility and business impact

Change Management Support

• Assist with change management planning to support adoption of new processes and technologies

• Engage stakeholders to ensure alignment and successful transition

Mandatory Skills & Qualifications

• Bachelor’s degree in Business, IT, or related field

• 10+ years of experience as a Business Analyst in large-scale transformation initiatives

• Strong experience in process mapping, gap analysis, and business process re-engineering

• Knowledge of Lean Six Sigma methodologies

• Experience working with cross-functional teams and multiple stakeholders

• Strong analytical, documentation, and reporting skills

• Excellent communication and stakeholder management abilities

Preferred Skills

• Experience in public sector or government environments

• Exposure to AI, automation, and digital transformation initiatives

• Experience with enterprise IT teams (data, cybersecurity, digital delivery)

• Strong background in change management and organizational transformation

Why Join Us

• Be part of a high-impact government modernization initiative

• Work on AI-driven transformation and process optimization projects

• Collaborate with cross-functional teams delivering digital public services

• Opportunity to influence strategic, long-term transformation programs

About NetworkPedia

NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.

As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.

How to Apply

Apply directly via Easy Apply. All applications are routed to our central recruitment email id - recruitment@networkpedia.com