Distribution Operations Manager

Company Description

Unisync Group is a global leader in delivering premium managed service uniform programs tailored to enhance brand identity, functionality, and performance for diverse industries and government sectors. With a vertically integrated model, we provide award-winning design, technical innovation, global sourcing, and sustainable manufacturing solutions. Leveraging cutting-edge technologies, Unisync focuses on user-centered innovation to meet the evolving needs of the modern workforce. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of government entities such as the Federal Government of Canada

Role Description

This is an onsite role for a Distribution Operations Manager based in Guelph, ON. The Distribution Operations Manager will oversee the day-to-day operations of the distributions centers, ensure efficient inventory control, and manage workflows to optimize operational performance. Responsibilities include leading a team to meet key performance indicators, analyzing operational metrics, implementing best practices, and ensuring seamless customer service delivery in alignment with company standards.

Network Operations Leadership

• Provide operational oversight across all Distribution Centers
• Partner with site leaders to execute network-wide priorities and initiatives
• Ensure consistency in processes, KPIs, and operational standards across all locations
• Support sites during peak periods, performance challenges, or leadership gaps

Data, Analytics & Reporting (Core Focus)

• Analyze operational data to drive decision-making across the network
• Develop, maintain, and enhance Power BI dashboards and reports to track KPIs
• Monitor key metrics including productivity, service levels, order accuracy, and inventory accuracy
• Identify trends, risks, and opportunities through data analysis
• Translate data insights into actionable plans for site leadership
• Standardize reporting across all DCs to ensure visibility and alignment

Performance Management & Continuous Improvement

• Identify operational gaps and implement corrective action plans
• Lead continuous improvement initiatives across receiving, warehousing, and shipping
• Drive standardization of best practices across all facilities
• Track and report on performance improvements and initiative outcomes

Leadership & Coaching

• Coach and support Managers, Supervisors, and Team Leads across all DCs
• Reinforce accountability, performance expectations, and operational discipline
• Partner on hiring, onboarding, and performance management
• Build leadership capability and bench strength across the network

Inventory & Process Control

• Partner with Receiving & Inventory teams to ensure high inventory accuracy
• Oversee cycle count programs, root cause analysis, and corrective actions
• Ensure adherence to SOPs and operational standards across all sites

Projects & Cross-Functional Execution

• Lead and support cross-functional projects and process improvements
• Collaborate with Planning, Reporting, Maintenance, Embroidery, and other functions
• Support system implementations, process changes, and facility expansions

Communication & Alignment

• Provide regular updates to the Director of Distribution on network performance
• Prepare and present operational reports and insights
• Ensure clear, consistent communication across all Distribution Centers

Qualifications

• 5–10+ years of experience in distribution, warehousing, or logistics operations
• Experience working across multiple sites or leading through indirect teams
• Strong understanding of end-to-end warehouse operations
• Proven ability to drive performance improvements and operational efficiency
• Proven Analytical Skills, including problem-solving and decision-making capabilities with strong attention to detail
• Expertise in Inventory Control and supply chain management processes
• Commitment to delivering exceptional Customer Service, fostering strong client relationships
• Excellent leadership, communication, and organizational skills
• Ability to adapt to a dynamic work environment and demonstrate a continuous improvement mindset
• Advanced proficiency in Power BI (dashboard creation, data modeling, visualization)
• Strong experience with data analysis and KPI reporting
• Experience working with WMS systems and large data sets
• Advanced Excel skills (pivot tables, formulas, data analysis)

What Success Looks Like

• Standardized, reliable KPI reporting across all 5 DCs
• Clear visibility into performance through Power BI dashboards
• Measurable improvements in productivity, service levels, and inventory accuracy
• Strong alignment and accountability across site leadership teams
• Data-driven culture embedded in day-to-day operations

The salary for this position is in the range of $80,000-$95,000 based on experience

This posting is for an existing vacancy

Unisync will accommodate all applicant accommodation requests and employees with disabilities. If you require an accommodation to participate in the recruitment and selection process, please contact Human Resources at 1.800.668.3243. Unisync is committed to Employment Equity and diversity and we have a workplace culture where employees feel comfortable with equal opportunities regardless of background, religion, race, gender, physical ability or sexual orientation. We care for our team members and inspire them to grow professionally.

Thank you for your interest in Unisync.