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Yochana
Customer Delivery Manager(CDM)-SAP - YochanaYochana • oshawa, on, ca
Customer Delivery Manager(CDM)-SAP - Yochana

Customer Delivery Manager(CDM)-SAP - Yochana

Yochana • oshawa, on, ca
9 days ago
Job type
  • Full-time
Job description

Key Responsibilities

1. Customer Engagement Management

  • Serve as the main point of contact for SAP private cloud customers.
  • Plan, manage, and review service delivery according to customer requirements.
  • Coordinate with internal SAP teams to ensure smooth execution of services.
  • Act as the customer advocate within SAP Enterprise Cloud Services.

2. Service Delivery & Operations

  • Manage day-to-day service operations for SAP cloud environments.
  • Support delivery of cloud projects and ensure timely execution.
  • Handle critical incidents and drive escalation resolution.
  • Ensure high service availability and operational stability.

3. Account & Commercial Management

  • Support customer onboarding, operations, and renewal phases.
  • Drive customer satisfaction and long-term engagement success.
  • Contribute to commercial discussions and renewal readiness.
  • Identify opportunities to improve customer value and experience.

4. Stakeholder & Relationship Management

  • Build and maintain strong relationships with customer stakeholders.
  • Communicate effectively with both technical and non-technical audiences, including senior management.
  • Coordinate across global and cross-functional teams in a matrix environment.

5. Customer Success & Cloud Transformation

  • Guide customers through their SAP cloud journey.
  • Ensure alignment with SAP private cloud offerings and best practices.
  • Maintain focus on customer satisfaction, adoption, and success.

Required Qualifications

  • Bachelor’s degree in Computer Science, Business Administration, Information Technology, or related field.
  • 2+ years of experience in customer-facing roles within IT, cloud services, or consulting.
  • Strong understanding of enterprise cloud environments.
  • Experience with SAP Enterprise Cloud Services (ECS) and private cloud offerings is mandatory.
  • Familiarity with:
  • RISE with SAP
  • SAP S/4HANA Cloud (Private Edition)
  • SAP HANA Enterprise Cloud (HEC)
  • Excellent communication and presentation skills in English.
  • Strong stakeholder management and problem-solving abilities.
  • Ability to work in international and cross-functional environments.

Key Competencies

  • Customer-first mindset
  • Strong engagement and relationship management
  • De-escalation and conflict resolution skills
  • Proactive and solution-oriented approach
  • Ability to manage multiple priorities in a fast-paced environment

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Customer Delivery Manager(CDM)-SAP - Yochana • oshawa, on, ca

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