Change Management Specialist – Intermediate

As part of its digital transformation strategy, the AMF seeks to engage the services of a Change Management Specialist to support the deployment and adoption of Microsoft’s generative AI technologies—specifically Copilot M365. This initiative aims to progressively integrate generative AI into the core of the organization's work practices, particularly within cross-functional office processes.

• Following an experimentation phase and the establishment of an initial group of users and champions, the organization is preparing to launch a phase of controlled expansion for Copilot M365. This pivotal stage aims to extend the use of the tool in a structured, responsible, and value-generating manner, while simultaneously ensuring user buy-in and effectively managing organizational impacts.
  
• The selected resource will contribute to steering this initiative in close collaboration with the AI Team Lead and will participate in work related to Microsoft’s AI stack, operating within a dynamic environment that encompasses human, organizational, ethical, and governance-related considerations.
  

Scope and Requested Activities for a Specific Mandate

• Lead and coordinate change management activities related to the deployment and adoption of Copilot M365 within the context of a controlled expansion.
  
• Analyze the organizational and human impacts associated with integrating generative AI into work practices, particularly office processes.
  
• Design, implement, and refine change support strategies that foster user buy-in, ownership, and the responsible use of Copilot M365.
  
• Provide support to user communities, managers, and key stakeholders as they evolve their work practices.
  
• Collaborate closely with the AI Team Lead and relevant teams to ensure consistency across initiatives related to Microsoft’s AI stack. Contribute, as needed, to advisory activities and to the integration of work into the organization's AI governance mechanisms.
  

Deliverables Required for a Specific Mandate

• Depending on the progress of the work and organizational needs—including but not limited to these items—the resource may be called upon to produce the following deliverables:
  
• A change management strategy supporting the deployment and adoption of Copilot M365 within a context of controlled expansion.
  
• Analyses of the organizational and human impacts associated with integrating generative AI into work practices.
  
• An analysis of the stakeholders and target audiences affected by the adoption of Copilot M365.
  
• Support approaches and plans designed to foster the gradual uptake of Copilot usage by users.
  
• Frameworks, tools, or templates aimed at supporting user communities and managers.
  
• A communication and awareness plan—as needed—tailored to the various phases of the deployment.
  
• Evolutive recommendations enabling the adjustment of adoption approaches based on lessons learned.
  

Requirements

Profile and Specialization

• In addition to the criteria outlined in the framework agreement—specifically regarding requirements for experience and technological environment—the sought-after resource must have worked on large-scale projects, serving as a key contributor in developing a change management strategy and coordinating the resulting activities within the context of implementing new technological solutions.
  
• The resource must possess the following professional skills:
  
• Demonstrate a structured and strategic approach to planning and steering change management initiatives related to Generative AI;
  
• Demonstrate a thorough understanding of the impacts of Generative AI on work practices, particularly within cross-functional and collaborative office processes;
  
• Be capable of guiding the organization through a phase of controlled expansion of Generative AI, adjusting the pace of change according to the maturity level of users and teams;
  
• Be comfortable operating in contexts where frameworks, usage patterns, and reference points are not yet fully established, while consistently upholding the principle of prudence;
  
• Exercise sound professional judgment and pragmatism to advance effectively within uncertain and evolving environments;
  
• Demonstrate keen political acumen and the ability to collaborate closely with strategic stakeholders;
  
• Possess a strong ability to simplify complex concepts and tailor messaging to specific target audiences;
  
• Demonstrate fluency in both oral and written communication within the context of facilitating sessions and guiding change initiatives;
  
• Demonstrate autonomy, rigor, strong analytical and synthesis skills, and the ability to perform effectively under pressure. The resource must undergo the necessary process to obtain a Level 2 security clearance from the Ministry of Public Security.
  

Specific Mandate Requirements

• Within a comparable organization:
  
• Possess demonstrated practical experience in the organizational deployment of Copilot M365, including change enablement.
  
• Have actively contributed to change management initiatives related to the adoption of Copilot M365 among both end users and managers.
  
• Demonstrate mastery of the Copilot suite products—including Copilot Chat and Copilot Studio—covering both their practical applications and their technical capabilities.
  
• Possess concrete experience implementing Copilot within real-world work practices, particularly within cross-functional office processes.
  
• The resource's primary work location must be Quebec City.