Solutions Consultant

Position Summary

The Solutions Consultant is a highly collaborative, customer-facing role that partners closely with Revenue teams to support complex healthcare, arts, and enterprise opportunities. The role leads technical discovery, solution scoping, workflow mapping, and the implementation & troubleshooting of GPP and API integrations, helping customers connect iWave with their CRM or DMS systems. Acting as a trusted advisor, the Solutions Consultant translates customer needs into practical technical solutions that drive adoption and measurable value from the platform. Working at the intersection of Sales, Customer Success, and Product, this role plays a key part in ensuring successful customer outcomes while also helping strengthen documentation, best practices, and scalable processes as the team grows. The ideal candidate is deeply customer-focused, technically confident with APIs and integrations, comfortable engaging both technical and executive stakeholders, and motivated to take ownership while continuously learning and improving how the team operates.

What You’ll Do

• Partner with Account Executives and Customer Success Managers on enterprise accounts and healthcare opportunities
• Lead technical discovery sessions focused on our Grateful Patient Solution, integrations, and API capabilities
• Scope requirements and translate business needs into Statements of Work
• Deliver tailored product walkthroughs and technical demonstrations
• Support technical validation, security reviews, and integration conversations
• Help move strategic deals across the finish line
• Serve as the internal and external subject matter expert for GPP
• Lead and own technical implementation for healthcare and art institutions
• Guide customers through data ingestion, compliance considerations, and workflow optimization
• Develop best practices specific to healthcare fundraising use cases
• Partner with Product to inform roadmap improvements based on customer feedback

API & Integration Consulting

• Lead API discovery sessions with customer technical stakeholders
• Translate requirements into integration specifications and documentation
• Collaborate with Support and Engineering to resolve GPP / API / integration challenges
• Validate integration success and ensure scalable, implementations are delivered within SOW and on-time
• Build and maintain documentation and enablement resources

Implementation & Onboarding

• Lead onboarding for customers with complex technical and data needs
• Build project plans that accelerate time-to-value and encourage long term adoption through product stickiness
• Ensure clean handoffs between Sales, Implementation, and Customer Success
• Identify risks early and proactively mitigate them
• Drive measurable adoption and engagement outcomes

Enablement, Process & Operational Excellence

• Create and maintain SOW templates, integration playbooks, SOPs, FAQs, etc.
• Document repeatable processes for GPP and API implementations
• Train and coach Sales, CX, and Support teams on the solutions available including technical workflows, debugging, and general troubleshooting
• Establish best practices for discovery, scoping, and integration delivery
• Continuously refine internal processes to improve speed, clarity, and scalability

What We’re Looking For

• 3-5+ years in Solutions Consulting, Sales Engineering, Technical Implementation, or similar SaaS role
• Experience supporting enterprise or healthcare customers
• Experience owning technical scopes of work and customer deliverables
• Strong understanding of REST APIs, JSON, authentication methods, and integration workflows
• Experience with CRM integrations (Salesforce strongly preferred)
• Familiarity with sandbox environments and developer tools
• Understanding of data structures, schema mapping, and transformation
• Ability to translate business requirements into technical documentation

Bonus

• Experience with healthcare fundraising or Grateful Patient Programs
• Experience with non-profit organizations
• Experience with Jira
• Knowledge of MySQL, Postgres, or database schema concepts
• Experience integrating with donor management systems or enterprise CRMs

Compensation Range

$100,000 - $120,000 CAD OTE annually, based on experience, market benchmarks and role complexity.

Equal Employment Opportunity Statement

This advertised position is for an existing vacancy at Kindsight. At Kindsight, we’re proud to be a place where everyone belongs and has an equal opportunity to contribute, thrive and grow. We hire based on skills, potential, and impact, and we believe our differences fuel innovation. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. We’re building a workplace where everyone has the opportunity to do meaningful work and make a difference.

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