Dispatch/Customer Service Representative

Dispatch/Customer Service Representative

Full Time Permanent Oshawa, ON, CA

4 days ago Requisition ID: 3230

Salary Range: $18.00 To $20.00 Hourly

Position: Dispatch/Customer Service Representative

Type: Full Time – Permanent

Location: 970 Brock Rd, Pickering

Are you passionate about helping others, confident on the phone, and comfortable navigating computer systems with precision and attention to detail?

Do you consider yourself empathetic, dependable, and service‑oriented? If so, we invite you to apply to join our Dispatching Department and become part of RCT’s dynamic, people‑first culture.

Why Work at RCT?

At RCT, your work truly matters. Every interaction is an opportunity to support individuals in vulnerable situations and make a meaningful difference in their day. This is not a sales environment. We prioritize quality over quotas, focusing on accurate, compassionate, and high‑quality service. You’ll be part of an inclusive, diverse, and supportive team, guided by leadership that values your well‑being, growth, and long‑term success.

What We Offer

• Performance recognition programs, service awards, and regular team events
• Clear career pathways with leveled progression and corresponding pay increases

Level 1: Dispatcher I – Focus on Outsource

• Receive and dispatch orders in a timely manner.
• Prioritize messages and calls according to urgency and importance.
• Contact passengers to advise of delay or issues with transportation.
• Maintain a comprehensive record of communication.
• Enter data in computer software and maintain logs and records as requested.
• Address problems and requests by transmitting information or providing solutions.
• Outsourcing of services in the most effective manner to meet daily requirements.
• Initiate action to improve performance.
• Work with other departments to ensure requests completed efficiently as required.
• Ensure regular attendance and punctuality.

Level 2: Dispatcher II – Focus on Fleet

• Displayed competence and understanding of the Dispatcher I position.
• Receive and dispatch orders in a timely manner.
• Receive emergency and non‑emergency calls and messages.
• Prioritize messages and calls according to urgency and importance.
• Contact passengers to advise of delay or issues with transportation.
• Maintain a comprehensive record of communication.
• Enter data in computer software and maintain logs and records as requested.
• Address problems and requests by transmitting information or providing solutions.
• Monitor the route and status of drivers/vehicles to coordinate and prioritize their schedule.
• Provide drivers information regarding orders, traffic obstacles and other requirements.
• Outsourcing of services in the most effective manner to meet daily requirements.
• Communicate with drivers to remind of proper vehicle conditions and defensive driving.
• Initiate action to improve performance.
• Work with other departments to ensure requests completed efficiently as required.
• Ensure regular attendance and punctuality.

Position Qualifications

• High school diploma or equivalent (GED)
• Minimum of 1-3 years dispatching experience considered an asset
• Excellent verbal and written communication skills
• Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
• High ability to pleasantly and professionally converse with individuals on the phone, transfer information accurately into company software and maintain high accuracy.
• Flexible to work 40 hours a week between the hours of 9:30am to 6:00pm Monday-Friday

Rapid City Transportation o/b Autolux Ltd. has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door‑to‑door concierge style transportation for individuals requiring special care – before, during and after their transfers.

We are looking for great people to join our amazing team of over 400 employees and add to our exciting environment, based out of Pickering, Ontario.

Thank you for your application. Only candidates selected for interview will be contacted.

Rapid City Transportation o/b Autolux Ltd. is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA.

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