Bilingual (F/E) Executive Travel Assistant

Company Description

About the Accor Global Reservation Centre Moncton

For over 30 years, we've proudly called Moncton home, earning our reputation as an employer of choice and a pillar of the community. At Accor we create unforgettable luxury experiences with heart.

Step into a role where every day brings growth, connection, and impact. Our welcoming culture celebrates diversity, fosters meaningful relationships, and champions responsible hospitality. We’re redefining what service means by honoring every guest’s story and every team Member’s contribution.

Be part of a team that’s pioneering change, embracing innovation, and building a future where care and excellence go hand in hand.

Discover your potential. Make a difference.

Job Description

Bilingual Executive Travel Assistant

Does Luxury speak to you? As an Executive Travel Assistant, you will anticipate needs, create exceptional travel experiences, find solutions, and deliver outstanding service as the single point of contact for our highest-tier Members, providing personalized recommendations and exclusive Concierge services that truly define luxury.

If so, we invite you to become a part of our dynamic team, where, you’ll be the voice behind ensuring seamless VIP experiences, responding to calls and emails with empathy, creativity, and a commitment to excellence. You’ll craft personalized solutions that reflect the luxury and care Accor is known for worldwide.

Join a team that values innovation, celebrates diversity, and empowers you to grow every day. Your passion for service will not only be recognized — it will make a real difference.

Reporting to the Team Leader, Customer Care

• Responding to our top tier Members’ requests and questions via email and phone, as their single point of contact; planning flawless experiences based on your recommendations in both French and English
• Acting as their Concierge prior to arrival, proactively curating personalized travel by making recommendations and setting up on-site activities and services
• Anticipating our Members’ needs and ensuring their experience exceeds expectations
• Supporting our Members throughout their stay and beyond, including assisting with restaurant reservations, transportation, unexpected travel delays, and more
• Accurately scheduling and executing tasks to ensure a seamless experience
• Researching, recommending, and fulfilling Member requests while providing program benefit information and support

Qualifications

What you need to be successful:

• Professional fluency in both French and English, spoken and written, is required
• Excellent communication skills, with the ability to write and speak to guests professionally and warmly, in both official languages, with diverse individuals from around the globe
• Experience and/or education in Hospitality, Tourism, Sales, Customer Service, Contact Centre or Luxury Sales and Service
• Experienced in handling a range of customer requests, an exemplary positive attitude and a passion for offering unparalleled customer service
• Creative problem-solving and decision-making skills, proactive and a strong team player
• You are an organizer, and can demonstrate when you have prioritized, followed up and delivered on deadlines
• Computer proficiency with excellent knowledge of Microsoft Office and internet browsers; Salesforce is an asset, and you can adapt easily to new technology. Ability to navigate multiple computer programs simultaneously while conversing with guests
• Flexibility to be scheduled evenings, weekends and holidays

Location and Availability information:

• Position is Home Based only. Note: Centre-Based or Hybrid are not an option
• Training is done virtually
• Must be legally entitled to work full time in Canada
• This is full-time, permanent, career position, we are not hiring for part-time schedules, and we do not offer temporary positions for students during school breaks
• Must be residing in and intending to work from NB, NS, PEI, QC
• You must be flexible and available to work shifts, including evenings, weekends, and holidays, with 2 scheduled consecutive days off
• Must have a direct connect high-speed internet connection (not wireless or satellite) and a suitable home office workspace

Additional Information

Your team and working environment:

Executive Travel Assistants are a specialized team of dedicated experts focused on delivering unparalleled luxury service and creating curated guest experiences for our top-tier, invitation-only Members. We foster a collaborative and dynamic work environment that empowers our team to consistently achieve excellence while supporting one another.

Why Accor Global Reservation Centre?

Our inclusive culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Deadline to Apply is 4:00pm AST Thursday May 14

How to Apply: Use Keyword: Moncton

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Hospitality is a work of heart!