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Entourage Ressources Humaines - Entourage Human Resources
Dispatcher/Operations LTL-FTLEntourage Ressources Humaines - Entourage Human Resources • Montreal, QC, Canada
Dispatcher/Operations LTL-FTL

Dispatcher/Operations LTL-FTL

Entourage Ressources Humaines - Entourage Human Resources • Montreal, QC, Canada
4 days ago
Job type
  • Full-time
Job description

Our client, a top transportation company specializing in local, national, and cross-border services, is seeking a Dispatch/Operations Coordinator. In this role, you’ll manage freight movements, book trucks, plan routes, and ensure timely, cost-effective service. You\\\'ll coordinate with vetted carriers, resolve issues, and maintain high service standards to support our commitment to reliability and customer satisfaction.


Responsibilities

  • Serve as the primary point of contact for a designated portfolio of customers, ensuring efficient and timely movements that meet their specific needs.
  • Coordinate inbound and outbound freight, managing daily priorities and weekly transportation targets.
  • Independently book trucks and plan routes; familiarity with dispatch software, DispatchMate preferred.
  • Ensure carrier compliance with company policies and procedures; negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
  • Communicate with carriers and customers to resolve discrepancies, and manage logistics activities including obtaining shipment rates, negotiating with service providers, tracking shipments, and addressing quality, quantity, and schedule issues.
  • Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOL, and carrier confirmations.
  • Proactively communicate service risks to customers and provide resolution requirements.
  • Familiarity with North American geography and proficiency with basic computer functions; aptitude for learning new software quickly.
  • Demonstrate problem-solving and decision-making skills, with the ability to work both independently and as part of a team.

Qualifications

  • 3-5 years of experience in the transportation industry, including dealing with FTL and LTL shipments.
  • Ability to manage a fast-paced, high-volume workload and multi-task effectively.
  • Excellent written and verbal communication skills; bilingual English and French preferred in order to communicate effectively with all customers across North America.
  • Ability to understand, write, and effectively present instructions, correspondence, and memos.
  • Adaptability to changes in the work environment.
  • Accurate data entry skills and attention to detail.
  • Dependability and strong problem-solving abilities.
  • Ability to work well in both team settings and independently.
  • Effective decision-making skills and practical understanding to follow instructions.
  • Ability to perform basic calculations, such as linear footage.
  • Ability to address problems involving several concrete variables in standardized situations.

  • Education/Experience:

    • Minimum high school diploma required.
    • Brokerage or Trucking experience is an added bonus.

    Job Benefits

    • Parking on site
    • Health Plan
    • Additional Bonus/Commission structure

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    Dispatcher/Operations LTL-FTL • Montreal, QC, Canada

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