*Senior Technical Business Analyst – Mortgage and Lending (WTL, ON)

Senior Technical Business Analyst – Mortgage and Lending

Drive complex mortgage and lending technology initiatives within a large-scale insurance environment. This hybrid opportunity in Toronto or Waterloo focuses on business analysis, stakeholder collaboration, and enterprise delivery across mortgage origination, underwriting, funding, and servicing processes in a regulated financial services setting.

What is in it for you:

• Salaried: $58-68 per hour.
• Incorporated Business Rate: $70-80 per hour.
• 8-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Schedule from 9 am to 5 pm.
• Hybrid: 2 days/week in Toronto office.

Responsibilities:

• Analyse and document end-to-end mortgage and lending processes, including application intake, underwriting, decisioning, fulfillment, funding, and downstream servicing interactions.
• Translate lending policies, credit rules, operational procedures, and regulatory requirements into clear and actionable requirements.
• Support the design and improvement of customer-, advisor-, and operations-facing mortgage experiences with a focus on efficiency, transparency, and scalability.
• Identify workflow inefficiencies, manual handoffs, and process friction points within mortgage operations and recommend technology-enabled improvements.
• Collaborate with stakeholders across business, operations, risk, compliance, and technology teams to align solutions with operational and lending objectives.
• Facilitate requirements gathering workshops, design sessions, and solution reviews with various stakeholder groups.
• Act as a liaison between business stakeholders, internal technology teams, and external delivery partners to ensure alignment and shared understanding.
• Elicit, define, and manage functional and non-functional requirements across integrated systems and workflows.
• Break down business needs into epics, features, user stories, acceptance criteria, and supporting agile delivery documentation.
• Work closely with architects and engineering teams to ensure requirements are technically feasible and aligned with enterprise standards.
• Maintain traceability between business objectives and delivered solutions.
• Support backlog refinement, sprint planning, prioritization, and ongoing requirement updates throughout the project lifecycle.
• Partner with QA and testing teams to validate requirements and ensure alignment with testing scenarios and scripts.
• Assist with defect triage and issue resolution by clarifying expected outcomes and requirements.
• Contribute to implementation readiness, including operational processes, training support, and change management activities.
• Ensure documentation and requirements meet internal quality standards, audit expectations, and regulatory obligations.
• Identify and escalate risks, issues, and dependencies with recommended mitigation strategies.
• Provide concise project updates to leadership and delivery stakeholders as required.

What you will need to succeed:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• 8 to 10 years of experience as a Business Analyst or Business Systems Analyst supporting complex technology initiatives.
• Experience supporting mortgage, lending, credit, or related financial services platforms.
• Strong understanding of mortgage origination and lending lifecycles, including underwriting, funding, fulfillment, and servicing processes.
• Experience working within regulated environments involving compliance, audit, and risk management stakeholders.
• Ability to interpret lending policies and regulatory requirements and translate them into system capabilities.
• Strong facilitation and stakeholder engagement skills.
• Experience collaborating closely with QA teams and development teams throughout the delivery lifecycle.
• Strong technical background with knowledge of systems analysis, application integration concepts, APIs, and non-functional requirements including performance, scalability, resilience, and security.
• Working knowledge of programming concepts and system behaviour to effectively collaborate with engineering teams.
• Proven ability to analyse complex systems and processes to deliver scalable and high-quality solutions.
• Experience working within agile or hybrid delivery environments supporting multi-workstream programs.
• Ability to manage multiple priorities and meet aggressive delivery timelines.
• Strong judgment in selecting appropriate tools, techniques, and approaches to solve complex business and technical problems.
• Excellent verbal, written, and interpersonal communication skills with the ability to engage technical and non-technical audiences.
• Strong stakeholder management, negotiation, and alignment skills.
• Comfortable working in evolving environments with changing requirements and ambiguity.
• Experience with data reporting.
• Ability to effectively document business and technical requirements.
• Understanding of coding and debugging concepts is considered an asset.
• Knowledge of SQL and Power BI is considered an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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