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Senior Program Manager – Operations TransformationRecrute Action • Waterloo, ON, ca
Senior Program Manager – Operations Transformation

Senior Program Manager – Operations Transformation

Recrute Action • Waterloo, ON, ca
9 hours ago
Salary
CA$46.00 hourly
Job type
  • Full-time
  • Temporary
Job description
Senior Program Manager – Operations Transformation

Drive impactful transformation in the insurance sector by leading strategic initiatives, coordinating cross-functional teams, and supporting automation and operational change. This hybrid opportunity offers exposure to senior leadership, dynamic projects, and a fast-evolving environment with strong growth potential.

What is in it for you:

• Salaried: $46-50 per hour.
• Incorporated Business Rate: $53-58 per hour.
• 6-month contract.
• Full-time position: 37.50 hours per week.
• Schedule from 9 am to 5 pm.
• Hybrid: 3 days/week in Toronto office.

Responsibilities:

• Develop and maintain integrated project plans and roadmaps that align automation efforts, new services, and operating model changes.
• Track milestones, dependencies, risks, and issues while proactively identifying and resolving blockers.
• Serve as a single point of coordination across various sub-teams.
• Partner with operations and technology teams to ensure understanding of technology and change readiness.
• Ensure operational impacts of automation are clearly understood, documented, and addressed.
• Define future-state processes and transition plans from manual or legacy approaches to automated solutions.
• Support the design and implementation of the target operating model, including roles, responsibilities, workflows, and governance.
• Assess organizational readiness by identifying impacts to people, processes, tools, and ways of working.
• Develop readiness plans addressing training needs, role clarity, capacity impacts, and sequencing of change.
• Partner with leadership to prepare teams for new services, new ways of working, and increased scale.
• Work closely with senior leadership to translate strategic objectives into executable plans.
• Facilitate workshops, planning sessions, and leadership discussions to drive alignment and decision-making.
• Communicate progress, risks, and key decisions clearly and consistently to stakeholders.
• Support change efforts by reinforcing clarity, transparency, and shared understanding.
• Establish governance forums, status reporting, and decision-making frameworks.
• Provide concise, action-oriented updates to senior leadership on delivery status, risks, and readiness.
• Ensure documentation, including roadmaps and process artifacts, remains current and accessible.

What you will need to succeed:

• PMP, Prosci, or similar certifications are considered an asset.
• 6+ years of relevant professional experience.
• Insurance domain knowledge.
• Operations experience.
• Experience supporting large-scale operational or organizational transformation.
• Strong end-to-end project delivery and roadmap ownership.
• Experience assessing and preparing organizational readiness across people, processes, and tools.
• Exposure to automation initiatives and process transitions.
• Strong stakeholder management skills with senior-level communication, alignment, and influence.
• Experience with governance, executive reporting, and decision frameworks.
• Ability to facilitate workshops and planning sessions.
• Strong presentation and storytelling skills, including PowerPoint.
• Experience with target operating model design or implementation.
• Adaptability and comfort working in fast-changing and ambiguous environments.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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Senior Program Manager – Operations Transformation • Waterloo, ON, ca

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