Administrative Coordinator, Mental Health Crisis Response Education and Applied Training Program

Position Summary

The Centre for Public Safety and Well-Being (CPSW) is Centre within the Faculty of Human and Social Sciences. The Centre offers exciting learning opportunities through professional development programs for people working or aspiring to work in a wide range of industries, including public safety, health, and wellness and well-being.

As a key member of the CPSW team, the Administrative Coordinator is responsible for the efficient running of in-person workshops and courses related to the Mental Health Crisis Response Education and Applied training program (MHCR). The position requires solid demonstrated experience in coordination of people and locations, as well as establishing and maintaining positive relationships in all areas. An in-depth understanding of educating police services would be ideal.

Under the leadership of the Manager, FHSS Continuing Education, the Administrative Coordinator is responsible for overseeing all details regarding in-person workshops, including booking facilities, scheduling instructors, shipping required equipment and maintaining a roster of qualified instructors. The Administrative Coordinator will work within the MHCR team and exercise judgement and discretion in the organization and performance of duties. The incumbent will have a combination of strong administrative and coordination skills, with accuracy and attention to detail.

The MHCR is a hybrid, scenario-based curriculum that offers an evidence-based, standardized training protocol on de-escalation and mental health crisis response for police services, with the objective to further develop de-escalation and communication strategies, mental health awareness, empathy, and cultural safety for police response to citizens in a mental health crisis. As of April 1, 2024, the Ministry of the Solicitor General has mandated that all police officers in Ontario complete this training annually in compliance with Ontario Regulation 87/24 and MHCR is mandatory as part of the basic constable training course at the Ontario Police College.

Accountabilities

Program Coordination

• Develop and manage processes to ensure that assigned projects and their communication run smoothly
• Oversees all details regarding in-person presentation of courses and workshops, such as facility set up and material preparation
• Responsible for logistical aspects of MHCR workshops and courses held in various locations across Ontario
• Responsible for checking, packing and shipping of VR equipment
• Provides direction, support and feedback to instructors who teach in MHCR programming
• Schedules and organizes instructors, sends and receives agreements and coordinates payments
• Assists with facilitation of special events and other activities
• Check and maintain VR equipment
• Manage warranty claims related to VR equipment
• Liaise with Ontario Police College and police services to schedule appropriate training locations ensuring the capacity and capabilities of venues

Communication and Customer Service

• Establishes positive relationships with police services, community partners, project partners and other various internal and external stakeholders to efficiently meet event requirements
• Corresponds with Ontario Police College and police services and facilities to arrange in-person program deliveries
• Communicates with the CPSW team to assess and ensure programs run efficiently

Finance

• Processes departmental payments and expenses using internal systems including ShopLaurier, Chrome River and Consigno
• Reconciles invoices with expenses charged to accounts, resolving discrepancies and other issues where possible
• Reviews and tracks expenses related to MHCR program delivery.

Qualifications

• College Diploma in a related field
• 3-4 years of related experience in a comparable environment
• Demonstrated excellence in project management, administrative and organizational skills (able to handle a multi-faceted project with competing deadlines)
• Excellent interpersonal skills with the ability to establish and maintain trust and credibility and build relationships both internally and externally
• Detail-oriented and the ability to execute all tasks at a very high degree of accuracy
• Experience in Continuing Education is a strong asset
• Demonstrated experience with diplomacy, discretion, tact, and ability to maintain confidentiality
• Knowledge of AV and VR equipment an asset
• Experience with event planning is considered an asset
• Experience in the Public Safety field is an asset
• Valid G license in good standing
• Proficiency in word processing software (e.g. Microsoft Office 365), spreadsheets (e.g. Excel, Google Sheets), video conferencing (e.g. Zoom), registration and invoice processing systems (e.g. Destiny One, Moneris), and e-learning platform (e.g. D2L).

Hours of Work

This is a Full-time, Limited-term opportunity with an anticipated end date of 11/15/2026.

The normal hours of work are 8:30am to 4:30pm, Monday to Friday. Flexibility in hours may be required, including evening and/or weekend work due to periods of high volume. When possible, the manager will adjust hours to ensure no more than 35 hours are worked in a week.

This position is eligible for a flexible work arrangement, as per Policy 8.14 (Flexible Work Policy). All arrangement must be approved by the direct manager. In-person attendance for events, as required to meet operational needs, is expected. On occasion, this schedule may need to be adjusted to meet operational requirements.

Compensation

• Level: D
• Rate of Pay: $38.80 - $41.02 per hour with an annual step progression on anniversary date up to $44.35 per hour.Considerations for new hire step placements include, qualifications and length/depth of required experience, relevant market rates for similar jobs, internal equity, and estimated learning curve in starting the job

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier’s core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at

Should you be interested in learning more about this opportunity, please visit for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.

Please note, when pre-screening questions are used as part of the application process, AI is utilized to score responses. All other aspects of the hiring process are reviewed by our Talent Acquisition team.