Client Service Clerk – Canada Summer Jobs (Women in Trades and Technology)

Employment Type: Sessional, Contract Work Hours: 30 hours per week Salary: $17.60 per hour Location: 222 Dixon Road, Suite 207, Etobicoke, ON M9P 3S5 Contract Period: June 22, 2026 to August 25, 2026 (9 weeks) Application Deadline : Tuesday, May 19, 2026 JOIN OUR TEAM Join YWCA Toronto, where intersectional feminism, community voices, and social justice drive lasting change.

We welcome women and gender diverse people of all identities into a workplace rooted in equity, collaboration, and inclusion.

The Client Service Clerk is responsible for providing front-line client support services, administrative and outreach support to the YWCA Women in Trades and Technology programs and staff team.

• ABOUT YWCA TORONTO – WOMEN IN TRADES AND TECHNOLOGY The Women in Trades and Technology programs provide training and employment service to women and gender diverse people interested in joining the construction, landscape and information technology industries.

Programs are funded by MTCU (Ministry of Training, Colleges and Universities) and are geared to educate women and gender diverse people about career opportunities in non-traditional occupations and train them in trades-specific programs.

KEY RESPONSIBILITIES Works with staff to monitor wait lists and assists participants registering for training program and services Assists with organizing program and client files and documentation Gathers and maintains information on community resources Assists with responding to e-mail and telephone enquiries for the YWCA Women in Trades and Technology programs in respect to intake and outreach Assists with answering, screening, and redirecting calls on a busy switchboard Greets all visitors and redirects them accordingly Assist in preparing correspondence and documents as required Assist with research and administrative tasks as needed to support the Manager, Business Administrator, and/or program staff Supports outreach activities to engage and recruit participants for the program May assist in preparation of statistical reports and analysis of data QUALIFICATIONS In-depth knowledge of an academic or technical discipline normally acquired through completion of a community college diploma (e.g.

business administration, commerce or related field).

• (Cases for Equivalency will be considered); Advanced computer skills in Windows, Excel, Internet, spreadsheet and database applications Operates in an environment that has minimal supervision, requires flexibility, adaptability and problem-solving skills Knowledge of and ability to trouble shoot computer hardware network connections Superior customer service, verbal and written communication skills Very strong organizational skills and detail-oriented Ability to maintain a positive approach and a professional manner at all times Ability to work in a dynamic environment and to meet multiple deadlines Marketing experience an asset Knowledge of another language an asset (e.g.

Somali, Urdu, Hindi) Note: This a Full-Time, contract position for 9 weeks.

Canada Summer Jobs programs will end on August 29, 2026.

CANADA SUMMER JOBS PARTICIPANT CRITERIA be between 15 and 30 years of age at the beginning of the employment period*; be a Canadian citizen, permanent resident, or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act for the duration of the employment**; and, have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations.

• *The youth must be 15 years of age at the beginning of the employment period.

The youth may be more than 30 years of age at the end of the employment period as long as the youth was 30 at the beginning of the employment period.

• ** International students are not eligible participants .

As the objective of the CSJ program is to support youth entering the Canadian labour market, the temporary nature of an international student’s time in Canada does not allow for a long-term connection to the labour market.

International students include anyone who is temporarily in Canada for studies and who is not a Canadian citizen, permanent resident, or person who has been granted refugee status in Canada.

Youth awaiting a refugee status ruling, as well as those who hold a temporary visitor visa, youth visa or work visa are ineligible.

Please note: A vulnerable sector police reference check is required by the successful candidate prior to hiring.

YWCA Toronto is a unionized workplace.

Staff are represented by CUPE Local 2189.

This position is not within the Bargaining Unit.

Please indicate on your cover letter if you are a YWCA Toronto Employee.

For YWCA Toronto employees, this position is not secondable.

Posting Date: May 5, 2026 YWCA Toronto transforms lives.

As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.

We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.

Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.

YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.

We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.

YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.

If contacted, please advise us if you require any accommodation.

While we thank all candidates for their interest, only those selected for an interview will be contacted.

YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.

YWCA Toronto is a Scent-Sensitive Workplace.

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