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EECOL Electric
Senior Representative - Customer ServiceEECOL Electric • Surrey, BC, Canada
Senior Representative - Customer Service

Senior Representative - Customer Service

EECOL Electric • Surrey, BC, Canada
5 days ago
Job type
  • Full-time
  • Permanent
Job description

What’s in it for You

  • Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
  • Enjoy regular salary reviews and incentive opportunities.
  • EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
  • A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
  • Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.

As a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical.

Responsibilities:

  • Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
  • Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
  • Mentor and give direction to team members and provide training on best practices.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

  • High School Diploma or Equivalent required; College Diploma preferred
  • 5+ years of relevant experience
  • Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
  • Proficient computer skills including familiarity with MS Word, Excel, and e-mail

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Senior Representative - Customer Service • Surrey, BC, Canada

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