Senior Customer Success Manager (Transformation Advisor), Financial Services

As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers.

This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change.

You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys — accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. You will be the person customers call when the stakes are highest, and the person AWS counts on to ensure customers don't just adopt the cloud and AI agents, but transform because of it.

You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers' C-suite and board-level priorities.

Key job responsibilities
- Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches.
- Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress.
- Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across Lines of Business, Product, and Technology at VP level.
- Provide program-wide visibility and coordination across multiple workstreams, applying structured delivery mechanisms and measurement frameworks to ensure customers realize the value of their AWS investment.
- Develop repeatable mechanisms, contribute to internal enablement, and mentor peers to raise the standard for how AWS delivers customer success in Canada.

A day in the life
This role sits at the intersection of technology and business strategy. You don't need to build cloud infrastructure, but you need to understand it well enough to earn the trust of the engineers who do. You might translate a complex AI solution into a business case for a CFO, advise a client on migrating critical workloads to the cloud, and align stakeholders across a large, matrixed financial services organization. If you thrive in environments where technical depth and executive communication are equally valued, this role is for you.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

AWS Global Sales
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

BASIC QUALIFICATIONS

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience leading large-scale digital or cloud transformation programs across multiple workstreams.
- Experience managing executive-level relationships at VP or Director level and above in complex, matrixed organizations.
- Experience working in or with the Financial Services sector, including knowledge of regulatory environments, compliance requirements, and digital banking trends.
- Experience in program management, including the application of structured delivery methodologies and risk mitigation practices.
- Experience with cloud architecture concepts, AI adoption strategies, data strategy, and cloud migration approaches.

PREFERRED QUALIFICATIONS

- Cloud Technology Certification, or AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.