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IT Services - Client Experience
Abbotsford (King Road)
Chilliwack (CEP)
Application deadline:
May 21, 2026 Job Number: J0526-0142 Status: Permanent Open Positions: 1 Salary Schedule: Staff Salary Schedule, Group 8 Hours/Week: 35 Salary: $64,096.86 - $76,450.94/Year Position Description
Job Summary
The Technician, Service Desk provides high caliber front-line and operational support for the University’s technology environment and serves as a key escalation and after-hours response resource for incidents that directly impact teaching, learning, and institutional operations. The role independently assesses, investigates, diagnoses, and resolves a wide range of routine and complex technology incidents and service requests, both remotely and in person, across academic, administrative, and event-based environments.
The Technician provides in-person evening and weekend classroom, meeting room, and event support, exercising independent judgement to restore service continuity during urgent, time-sensitive situations when senior technical resources may be limited or unavailable.
The role contributes to the reliability, security, and effectiveness of IT Services through root cause analysis, accurate documentation, escalation decision-making, and the identification of service improvement opportunities.
The Technician provides in-person, after-hours classroom and meeting room support after 4:30 p.m. on weekdays, as well as day and evening shifts on weekends across UFV’s campus locations.
Qualifications
- Diploma in Information Technology or related discipline from an accredited post- secondary institution.
- Three (3) years of related experience supporting a variety of technology such as desktops (Windows / Mac), audio visual equipment, printers, infrastructure (DNS, networking, applications, software and associate peripheral equipment).
- Information Technology Infrastructure Library (ITIL) certification an asset. Help Desk Institute (HDI) certification an asset.
- Experience working within a Service Desk ITSM or ticketing tool.
- Experience providing user support in a Microsoft Active Directory environment.
- Experience with the installation, maintenance, troubleshooting, and upgrade of computer operating systems, hardware, software and peripherals.
- Experience providing technical support for desktop computers in an enterprise environment.
- Working knowledge of various AV systems and technologies.
- Experience providing support using remote tools over telephone, chat or email.
- Excellent customer service skills, interpersonal skills, and conflict resolution skills.
- Excellent organizational, analytical reasoning and problem-solving skills.
- Excellent communication skills (verbal and written).
- Experience defining and writing technical documentation.
- Detail oriented, able to approach problems logically.
- Ability to work independently and within a team environment.
- Ability to maintain confidentiality and handle sensitive data using discretion.
- Proficiency in the use of remote desktop management and support tools.
- Ability to arrange suitable transportation when travelling to work at other locations.
How to Apply
Please submit your resume and cover letter by the application deadline.