Senior Technician, IT Support

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals.

Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Join Fairstone as a Senior Technician, IT Support reporting to the Senior Manager, IT, and be part of our talented and growing team!

About the role:

• Maintenance and troubleshooting including desktop support and help desk
• Responsible for support, maintenance and some implementations of desktop applications, desktop PC's, laptops & peripherals, dial-in facilities, PC & laptop installations and set up
• May provide 24-hour on-call support.
• May also be responsible for the creation of and follow up on problem tickets associated with hardware, software, systems and/or other types of issues such as batch related failures
• May also be involved in documentation of supported systems and related procedures and may participate in COB technical recovery planning and testing
• May also interface with other technology areas to ensure that the support requirements for new/enhanced operating systems and programs are met
• Assist internal employees/end users by solving level 2 technical issues submitted to them by end users through tracking tools
• Perform software quality tests according to the process and complete disability documentation
• Solve application problems and hardware workstations employees
• Participate in back-office activities such configuration, installation and moving workstations, printers, telephone and other
• Run deployments and patches package on post travails
• Such other tasks as are reasonable and agreed upon by the Parties
• Responsible for day to day maintenance and resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes
• Responsible for the activities associated with the identification, prioritization, and resolution of reported problems
• Responsible for ensuring all phases of support are coordinated, monitored, logged, tracked, and resolved and issues are reported/escalated appropriately
• Responsible for maintaining and operating all telecommunications equipment and telecommunication lines for voice and data. Handles all system-related problems and provides support to users as needed

What we’re looking for:

• Minimum of 4 years of Experience
• Intermediary level experience in a IT Support

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a and one of by Canada’s Top 100 Employers.
• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
• Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
• Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• On-Site Fitness: Gym access at our London and Montreal offices.
• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
• Family Support: Parental leave top-up program to help you during life’s big moments.
• Community Impact: One paid volunteer day to give back to causes that matter to you.

What you can expect - pay & process:

• Expected base salary range is 60,000$ - 77,000$ , plus the opportunity to earn an annual incentive bonus tied to performance.
• This posting is for an existing vacancy within our organization.
• Artificial intelligence may be used in parts of the recruitment process.
• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

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