Specialist, Lender & Appraiser Relations

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As the Specialist, Lender and Appraiser Relations for Valuation Solutions, you will support the Manager and Director, Valuation Solutions. You will assist and provide another level of support for our internal partners including lender management and Product as well as our External Clients.
You will assist in ensuring superior customer service to both internal and external customers through the delivery of system launches, maintenance activities and support and by being the escalation point for business and operations issues and ensure alignment to the Valuation Solutions strategies.


You will be accountable to provide day-to-day task management and collaboratively work with the valuation team to complete and manage the daily work flow and SLA management of all incoming requests by prioritizing such requests and assigning to the appropriate team members if applicable. You will participate in regular scheduled team meetings and provide updates on operations progress to management. By participating in team projects and initiatives, you will act as an advisor and SME to both the team and management who rely on this role for technical guidance to enhance the quality and efficiency of the Valuation Solutions Team. In addition, you will assist in providing guidance and direction to team members on solutions and review, maintain and provide ongoing improvements to the general environment for processes.

HERE’S HOW YOU’LL CONTRIBUTE:

• Ensure the delivery and provide subject matter expertise to support project initiatives.
• Ensure day to day tasks and queues are completed within required SLA’s
• Manage existing lender/appraiser lists and users
• Build and foster internal and external partnerships with lender and appraiser network
• Support lender launches and escalations
• Support appraiser onboarding to the VS platform
• Support Product and lender Managers with resolving issues and requests for lenders
• Resolves deal Issues and Escalations from internal/external business partners – be the first point of contact
• Assist in the development of training guides for new staff and ongoing cross- training
• Provide exercise day-to-day balanced, constructive feedback on how to improve systems and processes.
• Recommend and /or find opportunities to enhance existing processes/outputs and be able to discuss proposed changes with various team members/leaders before implementation to ensure that all factors are considered.
• leverage technology to optimize processes whenever possible and continually contribute to process improvements.
• exercise independent thinking and provide day-to-day balanced, constructive feedback on how to improve systems and processes

HERE’S WHAT YOU’LL BRING:

• CRA or DAR designation, or minimum 3-5 years related work experience in the appraisal field
• Superior written and verbal communication skills with the ability to deal effectively with all levels of an organization (internal and external)
• Detail Oriented
• Ability to multi-task
• Negotiation Skills
• Solid Organizational Skills
• Time Management
• Project Management
• Proficient in Excel/Word and Micorstrategies and asset

Total Direct Compensation:

81,600 - 99,800

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

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For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.