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Green Diamond Equipment
Service ManagerGreen Diamond Equipment • Kentville, NS, Canada
Service Manager

Service Manager

Green Diamond Equipment • Kentville, NS, Canada
5 days ago
Job type
  • Full-time
Job description
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Service Manager

1105 Hwy 359, Kentville, NS, B4N 3X1

Employment StatusFull-time ✓ Pension ✓ Dental Insurance ✓ Disability Insurance ✓ Bonuses ✓ Health Insurance ✓ Life Insurance

Green Diamond Equipment is your Maritime John Deere Dealership with 15 locations to serve you, and we are proud to be one of Canada's Best Managed Companies 2024/2025!

We are currently looking for a skilled, dedicated person to fill the position of Service Manager at our Kentville, NS location.

Purpose

The Service Manager will direct and organize the service team to maximize performance and maintain customer satisfaction in a busy branch environment.


Responsibilities

As a leader of service operations, the Service Manager will:

  • Maintain a safe environment and ensures customer satisfaction
  • Successfully communicate job expectations, monitor job results and coach employees to achieve optimal results
  • Ensure all manufacturer warranty procedures are followed by service department staff
  • Utilize business systems to create and monitor work/repair orders
  • Main point of contact for both customers and sales department when scheduling repairs, creating quotes and providing status updates
  • Create schedules and staffing requirements, and assign jobs based on priority and technical skill set
  • Monitor department efficiencies, operational budget, and expenses
  • Actively participates in recruiting, staffing and development of training plans for all service department staff


Requirements

  • 3+ years experience in managerial role (Shop Foreman, Lead Hand, Supervisor, etc.).
  • Above average computer skills (Microsoft Office etc.)
  • A proven ability to effectively communicate with team members to achieve desired results.
  • A basic understanding of service department financials, and the capability to analyze and interpret internal reports.
  • Experience in the agricultural, heavy equipment, or related industry considered an asset.

What We Offer

  • Full-Time Employment
  • Opportunity for Advancement within a Progressive Organization
  • A Competitive Compensation Package which includes: Salary Bonus Family Health Benefits Company Pension Plan Boot Allowance Online Healthcare Employee Recognition Program

Please note: If we like your resume, you will receive an email asking you to take a quick 5 minute questionnaire from Predictive Index. Please keep an eye for it in your email. Sometimes it goes to your junk mail.

Please submit your resume today!

Only candidates selected for further consideration will be contacted.

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Service Manager • Kentville, NS, Canada

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