General Manager

Description

Your Leadership. Your Store. Your Impact. At RaceTrac, our General Managers don’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences. If you’re a high-energy leader who thrives in a fast-paced environment, this is your opportunity to make an impact! You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success.

Benefits

• Competitive pay and performance-based incentives
• Career growth opportunities – we promote from within!
• Comprehensive training and development to enhance your leadership skills
• Lead with guidance – operate with an entrepreneurial mindset with guided support that keeps you focused on what matters most: your people and your guests.
• A fast-paced, guest-focused environment where no two days are the same.
• Complete benefits package – including medical, dental, vision, 401(K), paid time off (PTO) and more!

Responsibilities

• Lead & Develop a Winning Team
  • Foster a guest-obsessed culture, ensuring every guest interaction is exceptional
  • Recruit, train, and mentor team members, preparing them for growth opportunities
  • Provide continuous feedback, coaching, and performance management
  • Create a positive and engaging work environment where team members feel valued
• Drive Store Performance & Profitability
  • Execute operational plans to meet sales, labor, and profitability goals
  • Analyze sales, margin, and labor reports to identify opportunities for improvement
  • Operationalize marketing strategies to boost food sales and promotions
  • Monitor inventory, cash handling, and store expenses to optimize financial results
• Ensure High Standards in Food & Safety
  • Lead by example in upholding good safety and sanitation standards
  • Conduct regular quality checks to ensure food and beverage offerings meet, or exceed, expectations
  • Train and enforce compliance with food handling, safety regulations, and company policies
• Maintain a Clean & Organized Store
  • Ensure the store is always clean, well-stocked, and visually appealing
  • Proactively address maintenance needs and vendor relationships
  • Oversee scheduling and payroll execution to ensure proper staffing levels
• Qualifications
  • 5+ years of retail, food service, or restaurant management experience (High-volume preferred)
  • Strong leadership, coaching and team-building skills
  • Ability to analyze business metrics and make data-driven decisions
  • Proficiency in Microsoft Office Suite and financial reporting
  • Knowledge of labor laws and staffing best practices

Must-Haves

• High School Diploma or GED, in progress or completed
• Ability to lift up to 50 lbs. and perform physical tasks, as needed
• Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required)

Additional Responsibilities

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
• Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
• Encourage and manage a high standard of store cleanliness
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand
• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
• Lead the coaching, training, and assessment of direct reports while adhering to operational standards
• Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Actively identify areas of operational improvements based on market trends
• Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Ensure communication is passed to every team member in the store
• Use company provided tools to coach, mentor and develop a high performing store team
• Ensure all risk management issues are in compliance with company standards
• Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
• Own staffing in store by providing timely feedback on interviews to the recruiting team
• Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions
• Write, implement, and monitor manager development and performance plans
• Ensure proper procedures are followed in regards to hiring, promotions and separations
• Ensure all team members follow policies and company standards at all times
• Ensures that all team members have correct valid licenses as required by state or local laws
• Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store

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