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RaceTrac
General ManagerRaceTrac • Oshawa, Durham Region, CA
General Manager

General Manager

RaceTrac • Oshawa, Durham Region, CA
21 hours ago
Job type
  • Full-time
Job description

Description

Your Leadership. Your Store. Your Impact. At RaceTrac, our General Managers don’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences. If you’re a high-energy leader who thrives in a fast-paced environment, this is your opportunity to make an impact! You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success.

Benefits

  • Competitive pay and performance-based incentives
  • Career growth opportunities – we promote from within!
  • Comprehensive training and development to enhance your leadership skills
  • Lead with guidance – operate with an entrepreneurial mindset with guided support that keeps you focused on what matters most: your people and your guests.
  • A fast-paced, guest-focused environment where no two days are the same.
  • Complete benefits package – including medical, dental, vision, 401(K), paid time off (PTO) and more!

Responsibilities

  • Lead & Develop a Winning Team
    • Foster a guest-obsessed culture, ensuring every guest interaction is exceptional
    • Recruit, train, and mentor team members, preparing them for growth opportunities
    • Provide continuous feedback, coaching, and performance management
    • Create a positive and engaging work environment where team members feel valued
  • Drive Store Performance & Profitability
    • Execute operational plans to meet sales, labor, and profitability goals
    • Analyze sales, margin, and labor reports to identify opportunities for improvement
    • Operationalize marketing strategies to boost food sales and promotions
    • Monitor inventory, cash handling, and store expenses to optimize financial results
  • Ensure High Standards in Food & Safety
    • Lead by example in upholding good safety and sanitation standards
    • Conduct regular quality checks to ensure food and beverage offerings meet, or exceed, expectations
    • Train and enforce compliance with food handling, safety regulations, and company policies
  • Maintain a Clean & Organized Store
    • Ensure the store is always clean, well-stocked, and visually appealing
    • Proactively address maintenance needs and vendor relationships
    • Oversee scheduling and payroll execution to ensure proper staffing levels
  • Qualifications
    • 5+ years of retail, food service, or restaurant management experience (High-volume preferred)
    • Strong leadership, coaching and team-building skills
    • Ability to analyze business metrics and make data-driven decisions
    • Proficiency in Microsoft Office Suite and financial reporting
    • Knowledge of labor laws and staffing best practices

Must-Haves

  • High School Diploma or GED, in progress or completed
  • Ability to lift up to 50 lbs. and perform physical tasks, as needed
  • Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required)

Additional Responsibilities

  • Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
  • Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
  • Communicate respectfully and maintain a consistent team-oriented attitude and store culture
  • Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency and involve appropriate regional team members as needed
  • Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases
  • Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
  • Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
  • Encourage and manage a high standard of store cleanliness
  • Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
  • Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand
  • Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
  • Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach
  • Lead the coaching, training, and assessment of direct reports while adhering to operational standards
  • Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
  • Review financial statements, sales, analysis reports, and other performance data to measure productivity
  • Actively identify areas of operational improvements based on market trends
  • Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
  • Ensure communication is passed to every team member in the store
  • Use company provided tools to coach, mentor and develop a high performing store team
  • Ensure all risk management issues are in compliance with company standards
  • Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
  • Own staffing in store by providing timely feedback on interviews to the recruiting team
  • Engage in the hiring of all store associates; develops managers to understand RaceTrac hiring processes and participate in hiring decisions
  • Write, implement, and monitor manager development and performance plans
  • Ensure proper procedures are followed in regards to hiring, promotions and separations
  • Ensure all team members follow policies and company standards at all times
  • Ensures that all team members have correct valid licenses as required by state or local laws
  • Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store
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General Manager • Oshawa, Durham Region, CA

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