Manager, Lean and AI Transformation

Job Description

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The Lean Transformation team is an internal transformation team that works with business leaders to optimize processes, transform operating models, and identify opportunities for automation and AI-enabled solutions. Serving Sun Life's DBTS and Sun Life’s Canadian Business Units, the Manager Lean and AI transformation will pair their consulting mindset with a Lean Six Sigma toolkit, and experience with automation and Generative AI capabilities to drive process improvement and digital transformation.

Our most successful contributors are results-oriented contributors with a track record of leading digital transformation projects to design and implement process improvements that deliver measurable and sustainable results. If you are a strong communicator, deal well with ambiguity, and are willing to roll up your sleeves to get things done, then we’d love to hear from you.

What will you do?

• Build operating models for various business areas which includes defining the process, people, and system capabilities needed to meet business goals
• Assess the performance and capability of processes and operational groups (throughput, cycle time, productivity, waste, etc.)
• Lead stakeholder workshops and current-state assessments to surface pain points and opportunities; translate findings into prioritized use-case backlogs, high-level requirements, and target-state process designs
• Redesign and simplify processes to make them “automation/AI-ready” reducing variability, clarifying decision points and eliminating non-value-added steps
• Identify, frame, and prioritize automation and AI/GenAI opportunities with business partners by facilitating use-case discovery, defining problem statements and success measures, assessing feasibility (data readiness, risk/privacy, change impact), and building a clear roadmap from opportunity through pilot and scale
• Partner with data and technology teams to translate optimized processes into AI enabled solutions (e.g. intelligent workflows, autonomous agents)
• Lead project management activities including planning, scheduling, governance, and execution to successful completion, including maintaining full documentation of the project lifecycle
• Communicate complex ideas clearly to both technical and non-technical audiences
• Be a consistent and strong contributor to the team by providing innovative ideas for improving our own productivity and management practices
• Commit to self-development towards mastery of Lean Six Sigma (LSS) practices, tools and methodologies, project management principles and industry knowledge

What do you need to succeed?

• 5-7 years of progressive experience in management consulting, process improvement, or operational excellence roles
• Demonstrates superior communication skills, both written and verbal, tailoring messages to resonate with all organizational levels
• Strong project management orientation with the ability to prioritize work deliverables and competing priorities
• Expertise in advanced data analysis and visualization, with a proven track record of extracting actionable insights from complex datasets to drive strategic decision-making
• Drives for change through a strong ability to influence business partners and execute ideas through to completion
• Experience leveraging automation, process mining and AI tools such as AWS, Power BI, Power Apps, Pega, Blue Prism, Tableau, etc. to build and scale business solutions
• Exposure to Generative AI and/or agentic AI use cases in a business context, including evaluating suitability, defining use cases or supporting implementation
• Expert level knowledge of MS Excel, MS PowerPoint, and MS VISIO
• Experience with JIRA, Confluence, Planview, Microsoft Co-Pilot and Miro is an asset
• Lean Six Sigma Green or Black Belt Certification (or equivalent)
• University degree with 5-7 years of relevant experience with increasing responsibilities

Preferred Skills:

• Demonstrates superior communication skills, both written and verbal, tailoring messages to resonate with all organizational levels

• Strong project management orientation with the ability to prioritize work deliverables and competing priorities

• Expertise in advanced data analysis and visualization, with a proven track record of extracting actionable insights from complex datasets to drive strategic decision-making

• Drives for change through a strong ability to influence business partners and execute ideas through to completion

What’s in it for you:

• We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.

• Wellness programs that support the three pillars of your health – mental, physical, and financial

• The opportunity to move along a variety of career paths with amazing networking potential.

• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.