Branch Administrator

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The Opportunity

The Branch Administrator provides day‑to‑day administrative support to the Head of Underwriting and branch leadership team. This role supports the smooth operation of the branch by handling a broad range of administrative, coordination, and office‑related responsibilities. The position requires professionalism, attention to detail, and the ability to lead multiple priorities in a fast‑paced environment while handling confidential information with care.

This is an excellent opportunity for an organized and dependable administrative professional who enjoys supporting a team, working collaboratively, and contributing to an efficient and well‑run office environment.

What you’ll do

• Provide administrative support to the Head of Underwriting and branch leadership team, including calendar management and meeting coordination.

• Manage travel arrangements, itineraries, meeting agendas, and supporting documents as required.

• Process expense claims, invoices, and reimbursements using internal systems.

• Coordinate team meetings, staff meetings, and off‑site sessions, including room bookings and A/V requests.

• Prepare and update meeting materials such as agendas, correspondence, presentations, and slides.

• Act as a point of contact for internal and external inquiries, ensuring timely and professional communication.

• Maintain accurate branch records, including organization charts, contact lists, and phone directories.

• Support onboarding and off‑boarding activities by submitting required system and access requests.

• Order office supplies and contribute to maintaining an organized office environment.

• Assist with IT and facilities requests, raising issues to the appropriate teams when needed.

• Receive and distribute incoming and outgoing mail and courier deliveries.

• Support updates to branch documentation such as business continuity materials when required.

• Provide general administrative support and support ad hoc tasks as needed, including time-sensitive or confidential requests.

• Work collaboratively with other Branch Administrators and administrative colleagues across the organization.

What you’ll bring

• 4+ years of administrative experience providing assistance to a team or department.

• College diploma or equivalent administrative experience.

• Strong organizational, time management, and attention to detail skills.

• Ability to prioritize tasks and manage multiple requests effectively.

• Professional communication skills, both written and verbal.

• Proficiency in Microsoft Suite

• Discretion along with managing confidential information appropriately.

• A proactive, team-oriented approach with a positive and professional demeanor.

What you’ll get

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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