Talent.com
Embark Student Corp.
Bilingual Customer Engagement RepresentativeEmbark Student Corp. • Mississauga, ON, CA
Bilingual Customer Engagement Representative

Bilingual Customer Engagement Representative

Embark Student Corp. • Mississauga, ON, CA
20 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Description

Mandate
The Customer Engagement Representative plays a key role in strengthening relationships with Embark’s existing customers by providing personalized support that builds loyalty, trust, and long-term value. This role focuses on deepening relationships through meaningful proactive outreach and tailored solutions that help our customers achieve their education savings goals. Customer Engagement Representatives act as trusted partners to our customers supporting them through plan reviews, contribution growth opportunities, and guidance on maximizing government grants and other benefits. This position serves to create a sense of belonging and personalized care while helping Embark retain and grow assets under management and achieve its sales and service objectives.


Challenges to be met

Partner with Product and Marketing to deliver an exceptional customer experience through scheduled appointments, plan reviews, and proactive follow-ups.
  • Strengthen customer relationships by building loyalty and trust through knowledgeable, empathetic, and solutions-oriented service.
  • Engage in accretive account management activities, working with existing customers to increase the value of their RESP by maximizing grants, consolidating assets including transfers from other financial institutions, identifying and adding new beneficiaries, seeking referrals and promoting partner offers.
  • Work on opportunities to prevent AUM loss through timely outreach and customer education.
  • Maintain detailed records of customer interactions and account progress to support performance tracking and continuous improvement.
  • Collaborate with internal teams to align customer engagement with Embark’s growth priorities and brand promise.
  • Contribute to achieving individual and team sales goals while ensuring compliance with all regulatory and company standards.

Who We Are Looking For

You might be a good fit if you have…

Education and Experience:
  • Postsecondary education in business, finance, or a related field (or equivalent combination of education and experience).
  • 2–4 years of experience in customer service, customer engagement, or sales, preferably in financial services.
  • Experience working with investment, banking, or RESP products is an asset.
  • Proven ability to build and maintain trusted customer relationships that drive loyalty and growth.
Skills & Competencies:
  • Customer-first mindset with a passion for helping families achieve their education savings goals.
  • Excellent communication and storytelling skills with the ability to engage customers, build rapport and trust and convey value clearly and confidently.
  • Ability to quickly assess customer accounts, identify opportunities to increase value and introduce/drive appropriate solutions.
  • Goal-oriented with demonstrated success meeting or exceeding accretive targets.
  • Detail-oriented and organized, with the ability to manage multiple accounts and follow-ups efficiently.
  • Collaborative team player who thrives in a performance-driven and customer-focused environment.
  • Proficiency with Salesforce, Calendly, Genesys and Kubaru.
  • Bilingual in English and French
Not All Fintechs Are Created Equal — Embark on Something Bigger At Embark, we’re redefining what it means to be a fintech with purpose. Our mission is simple but powerful: help more Canadians achieve their education goals. Through our innovative digital platform for RESPs, we’ve eliminated the red tape and complexity of traditional banking. Now, families can open an RESP, manage their investments, and unlock government grants—all from home, in minutes. We don’t just talk about impact—we deliver it. Over the past 60 years, we’ve reinvested over $60 million into scholarships and supported more than 850,000 students in pursuing post-secondary education. Joining Embark means more than building your career—it means building Canada’s future generation. If you’re driven by purpose, inspired by innovation, and ready to make a difference, we’d love to meet you. We are continuously evolving how we work, and we want we want you to join us on our journey.

Let’s help Canadians dream bigger—and achieve more.

Create a job alert for this search

Bilingual Customer Engagement Representative • Mississauga, ON, CA

Similar jobs

Bilingual Customer Service Representative

Brunelmississauga, on, ca
Full-time +1

We are currently hiring a bilingual Customer Service Representative.This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationship... Show more

 • Promoted

Remote Bilingual Customer Support Agent

NTT America, Inc.Mississauga, Peel Region, CA
Remote
Full-time

Become a Remote Bilingual Customer Support Agent at NTT DATA.This full-time role emphasizes empathy and effective communication with customers in both English and French.At NTT DATA, we believe our... Show more

 • Promoted

*Bilingual Customer Care Representative — 100% Remote

Recruit Action inc.Mississauga, Peel Region, CA
Remote
Full-time +3

Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Bilingual Customer Care Representative — 100% Remote.Be among the first 25 applicants.Bilin... Show more

 • Promoted

Bi-lingual Customer Service Representative

Williams-Sonoma, Inc.Mississauga, Peel Region, CA
Full-time

Full-Time Customer Service Agents – Work from Home!.Must be fully fluent in both French and English.They are people who truly care about creating a seamless experience for our customers.Agents are ... Show more

 • Promoted

Bilingual Customer Support Associate

BET99Mississauga, Peel Region, CA
Full-time

BET99 is Canada's Premiere Online Sportsbook and Casino.Launched in 2020, we have consistently innovated the online gaming landscape every step of the way, exponentially growing our customer base a... Show more

 • Promoted

Bilingual Customer Excellence Associate

IMCD Deutschland GmbH & Co KGBrampton, Peel Region, CA
Full-time +1

Bilingual Customer Excellence Associate.Bilingual (English and French).Process customer orders, requests, and inquiries promptly and accurately to meet customer requirements.Possess thorough knowle... Show more

 • Promoted

Bilingual Business Development Representative

Willson International LimitedMississauga, Peel Region, CA
Full-time

Bilingual Business Development Representative.We are proud of our heritage as a.We are 2025 Great Place to Work certified.We’re growing — and we’re looking for a.Bilingual Business Development Repr... Show more

 • Promoted

Bilingual Customer Service Representative Role

SUN PHARMAMississauga, Peel Region, CA
Full-time

Join our team as a Bilingual Customer Service Representative, where you will enhance customer satisfaction through order management and error resolution.This role requires exceptional communication... Show more

 • Promoted

Customer Service Advisor (Bilingual)

CAA Club GroupVaughan, York Region, CA
Full-time

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners.Echelon is... Show more

 • Promoted

Bilingual (EN/FR) Customer Service Representative

goeasy Ltd.Mississauga, Peel Region, CA
Full-time

At goeasy we are passionate about helping everyday Canadians create a brighter future.Our vision is to provide a path to a better tomorrow, today.We offer a full range of products, including non-pr... Show more

 • Promoted

Sales and Customer Engagement Representative

Kognitive Sales SolutionsOakville
Full-time

Step into the role of Sales and Customer Engagement Representative to drive product awareness and sales in-store.This position is all about connecting with customers and enhancing their shopping ex... Show more

 • Promoted

Customer Engagement Representative (Bilingual)

ConvergysMississauga, Peel Region, CA
Full-time

Become a Customer Engagement Representative, enhancing client experiences through exceptional support.This remote role demands bilingual proficiency in French and English, aiding in effective commu... Show more

 • Promoted

Bilingual Customer Care Representative

Avanti Software Inc.Mississauga, Peel Region, CA
Full-time

Join as a Bilingual Customer Care Representative to support healthcare logistics.Coordinate equipment service, ensure patient satisfaction, and solve distribution challenges efficiently.You will re... Show more

 • Promoted

Bilingual Customer Care Representative

BelimoMississauga
Full-time

Take on a key role in customer relations as a Bilingual Customer Care Representative.Assist customers effectively in both English and French while managing order processes and service inquiries.In ... Show more

 • Promoted

Bilingual Client Relations Advisor (Remote)

Driven Brands Inc.Mississauga, Peel Region, CA
Remote
Full-time

A leading automotive service provider is seeking a remote bilingual Client Relations Advisor.In this role, you will handle customer calls, manage appointments, and ensure a high level of customer s... Show more

 • Promoted

Dynamic Remote Bilingual Customer Service Specialist Role

Pig Improvement CompanyMississauga, Peel Region, CA
Remote
Full-time

Excelling as a Bilingual Customer Service Specialist means providing outstanding remote support.Manage inquiries and promote services while ensuring every customer interaction is top-tier.This posi... Show more

 • Promoted

Bilingual Customer Care Advisor

Beyond Bilingual Inc.Mississauga, Peel Region, CA
Permanent

Become a Bilingual Customer Care Advisor specializing in French and English support.Process orders, enhance customer satisfaction, and build solid relationships with clients to drive business growt... Show more

 • Promoted

Account Representative with Bilingual Skills

D&H DistributingMississauga, Peel Region, CA
Full-time

Advance your sales career as a Bilingual Strategic Account Representative at D&H in Mississauga, ON.This hybrid role focuses on building relationships and achieving sales goals with active accounts... Show more

 • Promoted

Bilingual Senior Specialist in Client Relations and Engagement

Canada Mortgage and Housing CorporationMississauga, Peel Region, CA
Permanent

Join as a Bilingual Senior Specialist focusing on client relations for multi-unit mortgage loans.Engage with lenders and internal partners to elevate client service in a hybrid model.In this perman... Show more

 • Promoted

Strategic Account Representative - Bilingual

D&H Distributing Co.Mississauga, Peel Region, CA
Full-time

Strategic Account Representative - Bilingual.Strategic Account Representative - Bilingual.This is a hybrid role based in Mississauga, ON.Please note, candidates must be located within 100km of the ... Show more