Managed IT Services Field Delivery Senior Associate

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Managed IT Services Consultant provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to multiple facets of technology, business, and consulting. Our team is composed of smart, self‑motivated individuals who thrive in a cohesive and results‑oriented environment and enjoy the challenge of real responsibility. As a Managed IT Services Consultant, you will work directly with our highly trained consultants and have access to a large cross‑section of client environments that develop your IT career.

Responsibilities

Capturing client requirements

Infrastructure operations and management

Adopting and learning new technologies

Performing Enterprise Administration and Engineering tasks

Providing onsite and remote support

Troubleshooting business application issues

You will receive mentoring from our experienced team and have access to a variety of technology and training. You will be exposed to several aspects of our technology consulting practices, including:

Consulting process, tools and methodologies

Referenced architecture design and best practices

Engaging with clients and developing their IT initiatives

Basic Qualifications

English and French proficiency

Must be local to Montreal, QC

5+ years of experience with the Windows Server platform, virtualization, server management, storage, etc.

Supervisory experience

Ability to supervise a team of individuals and drive their performance

Familiar with standard IT practices and policies

Familiar with IT service management tools and processes (helpdesk, ticketing, etc.)

Eagerness to contribute

Ability to travel up to 30%

Preferred Qualifications

Excellent written and verbal communication, problem solving and analytical skills

Strong judgment, issues management, and problem analysis techniques

Strong presentation, facilitation, time management, and prioritization skills

Proven ability to work both independently and as a part of a team

Demonstrated ability to balance priorities

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmcanada.com/careers/life-at-rsm/rewards-and-benefits.html.

RSM does not tolerate discrimination and/or harassment based on race, colour, creed, sincerely held religious beliefs, practices or observances, sex (including pregnancy or disabilities related to nursing), gender (including gender identity and/or gender expression), sexual orientation, national origin, ancestry, familial or marital status, age, physical or mental disability, citizenship, political affiliation, medical condition (including family and medical leave), domestic violence victim status, past, current or prospective service in the Canadian uniformed service, Canadian Military/Veteran status, pre‑disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $75,000 - $120,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

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