Services Manager, Stores

Profile

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 288107
Store Name/Number: ON-Ajax (0894)
Address: 140 Kingston Rd E, Ajax, ON L1Z 1E5, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing, open vacancy

As our next Beauty Services Manager at Sephora, you will lead the Beauty, Skincare, and Fragrance Studio at your store location. You’ll drive the strategy and execution of 1:1 paid client services, including makeup applications and skincare treatments. In partnership with brand collaborators, you will also oversee the planning and delivery of in-store classes and events. A key focus of this role is coaching and developing the Paid-Service Beauty Advisor team to ensure they deliver personalized, high-quality experiences for every client. This role reports to the Store Director and leads a team of Beauty Services Leads, Coordinators, and Advisors.

What you’ll be doing as a Beauty Services Manager at Sephora –

• Beauty Studio Management. Manage the daily operations at the Beauty, Skincare, and Fragrance Studio (as applicable). Ensure that the Coordinator, Beauty Studio is adequately trained to effectively manage the Studio and drive services on a day-to-day basis.

• Embracing Innovation. Ensure Beauty Advisors are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.

• Client Experience. Manage the Online Reservation system including publishing Beauty Advisors availability and classes. Ensure staffing levels are adequate to support increased services while ensuring the client check-in process is efficient. While ensuring the management of testers and supplies.

• Event Management. Manage all in-store events with the services team. Ensure that all events are planned and staffed appropriately to maximize both client learning and sales opportunities for the store.

• Training & Development. Manage the development and certification process for Beauty Advisors. Provide opportunities to elevate their artistry skills whenever possible.

• Performance Assessment & Development. Participate in all performance management situations for any issues related to the Beauty Studio or related to any direct reports. Ensure timely feedback for improvement is delivered and followed up on as necessary.

• Passionate about Clients. Regularly act as Manager on Duty within the store. Engage with Beauty Advisors and clients on stage.

We’d love to hear from you if–

• You have a minimum of 2-4 years of management experience in the beauty, retail, or customer service industry or equivalent internal experience.

• You have a proven track record of coaching a team to company expectations and have a passion for training, development, and education.

• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.

• You have excellent time management skills that extend to your team and their efficiency.

• Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listed—and that’s okay. If you bring relevant experience and a passion for what we do, we encourage you to apply. We believe great talent comes from all kinds of paths.

Location, Availability, and Physical Requirements-

• On-site: You will work at the location specified in the job posting.

• Scheduling: Flexibility is key! We need you to be available during evenings, weekends, and holidays when our clients are eager to shop and explore.

Physical Requirements: Our stores are a fragrance-filled environment. You must be able to bend and stretch to stock shelves, as well as lift and carry up to 50 pounds.

Sephora’s Total Rewards-

• The Compensation. Sephora’s pay philosophy is to offer competitive market rates, considering location, internal equity, job scope, and the skills and experience needed to succeed.

• The Perks. Think you’ve tried it all? Just wait until you work at Sephora! Enjoy the product discounts, gratis & exclusive brand events.

• The Benefits. This role includes access to Sephora's extended health and life insurance benefits, customizable coverage options, and paid time off to help you rest and recharge.

• The Education & Development. We invest in training and support internal mobility across Canada, helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

Join us and belong to something beautiful.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.