Customer Solution Manager, Infrastructure

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, innovation is in our DNA. We are creative. We think differently. This goes beyond our technical applications and products. We must incorporate innovation into all aspects of our business to drive greater efficiency, create greater growth and strengthen our culture.

Westinghouse is committed to delivering innovative nuclear energy solutions by leveraging our global insights, CANDU expertise, collaborative mindset, and best-in-class technology. We are proud to play a key role in accelerating Canada’s energy sustainability and achieving its net-zero goals and we recognize that our employees are our most valuable asset when it comes to achieving that goal.

About the role: As a Customer Solutions Manager (CSM), Infrastructure you will lead OPS Canada’s Infrastructure Segment to expand WEC’s market share in Canadian nuclear utilities and facilities by meeting customer needs with unique and competitive offerings. This includes capture planning, technical solution selection, costing and pricing, and negotiation with customers. The CSM grows our pipeline for all Canadian infrastructure projects in close coordination with Sales and Engineering. You will report to the Director, CANDU Engineering & Tooling and be located at one of our locations, which can be in Burlington, Peterborough or Kitchener, Ontario, Canada offices. This position will be offered as a hybrid role. Employees working in hybrid roles are expected to work onsite 2 days per week.

Key Responsibilities: Technical offer development

Develop all technical aspects of offers within the infrastructure product portfolio, including engineering projects related to building design, building upgrades, building system design (HVAC, plumbing, electrical).

Coordinate proposal input from Engineering, Sales and Project Management.

Develop proposal responses to client enquiries, including schedules and partnering with Engineering to identify available qualified resources and develop hourly estimates.

Support Commercial Sales and Global Markets with technical expertise throughout the contract negotiation process

Business strategy and pipeline growth

Lead Westinghouse’s Infrastructure strategy in Canada in collaboration with Global Markets and Sales

Work with and identify evolving customer needs to help create future demand for Westinghouse’s Infrastructure business

Engage with customers to better understand needs and pain points to resolve active project challenges and to secure new work

Resource planning and Project Support

Prepare monthly resource demand reports for active and upcoming opportunities based on pipeline to ensure resource allocation during offer preparation and during project execution, immediately following contract award

Collaborate with Project Management teams to understand status of Infrastructure projects to inform future customer interactions and provide technical support for project success

Support the broader organisation, wherever possible, to achieve or exceed Sales and Revenue targets

Qualifications:

A Bachelor's degree in Engineering or Architecture or related technical discipline focused on infrastructure is essential for this role.

A minimum of 10 years of experience is required, specifically in a technical leadership role within infrastructure projects. This experience should encompass areas such as building construction, HVAC systems, renovations, and similar fields.

Having a Professional Engineer (designation is considered an asset).

Familiarity with CSA quality standards, particularly N299 and N285, is essential for ensuring compliance and quality in project execution.

Candidates should demonstrate a broad understanding of infrastructure engineering, with an awareness of the mechanical, electrical, structural, and civil components that contribute to successful project outcomes.

It’s important to note that for this role, it is a bona fide job requirement to be eligible and authorised to travel to the Westinghouse business, and such travel is subject to the rules and regulations of the Department of Energy, and compliance with all applicable export laws and regulations.

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $115,500 to $128,350 per year. In addition to the base pay, this role may be eligible for incentive pay based on company and individual performance.

This posting is for an existing vacancy and reflects an immediate hiring need.

Why Westinghouse? Westinghouse is a firm believer in fostering a workplace that is powered by inclusive leaders, teams and culture. This commitment separates us as a leader in our industry and differentiates from our competition. You will work closely with global leaders who will support your development through coaching and managing opportunities. Together, and using the talents of our employees, we will advance technology and services to power a clean, carbon-free future.

Westinghouse offers great benefits to all our employees around the globe to keep them healthy and enhance their well-being. In Canada the following are representative of what we offer:

Great compensation package

Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members

Retirement Savings Plan with Company Match

Paid Vacations, Flextime, Sick/Personal and Holidays

We encourage healthy work-life balance and offer flexible schedules and with the potential to work from anywhere in Canada

We pay 100% of the medical/dental/vision insurance premiums for you and your family

Incredible opportunity for growth in an innovation-driven, global company

Educational Reimbursement Program

Employee Referral and Recognition Program

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