Senior Sales Operations Analyst

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. Role Summary The Senior Analyst, Global Sales Operations will support high-impact, global Sales Operations initiatives with visibility to senior leadership. This role will help manage a portfolio of strategic projects impacting Sales, Orders, Finance, Salesforce, and other cross-functional teams. The ideal candidate combines strong Sales Operations knowledge, project execution discipline, and comfort using AI tools to improve productivity, communication, documentation, training, and process scalability. Key Responsibilities Support global Sales Operations initiatives across Sales, Orders, Finance, Salesforce, and related teams Maintain project plans, timelines, risks, dependencies, action items, and leadership updates Partner with global sales teams and cross-functional stakeholders to drive alignment and adoption Develop communication and rollout plans for new processes, tools, and policy changes Support training materials, process documentation, FAQs, and user guides Coordinate UAT, including test planning, issue tracking, feedback collection, and process validation Monitor post-launch adoption, identify gaps, and support continuous improvement Apply Sales Operations knowledge to support project design, decision-making, and business impact analysis Use AI tools to improve project execution, documentation, communication, reporting, and workflow efficiency Qualifications 4–7 years of experience in Sales Operations, Revenue Operations, Business Operations, Project Management, or a related role Strong understanding of sales processes, including forecasting, pipeline management, sales methodology, quoting, pricing, approvals, and compensation concepts Experience supporting cross-functional or global initiatives with multiple stakeholders Strong project management, communication, and stakeholder management skills Experience preparing updates or materials for senior leadership Strong proficiency with AI tools, such as ChatGPT or similar, to improve workflow efficiency, communication, analysis, and documentation Experience with Salesforce reporting, dashboards, data hygiene, or process governance Strong Excel and analytical skills; Power BI or similar reporting experience is an asset Success Measures Improved accuracy and adoption of sales reporting and dashboards Strategic projects are delivered with clear timelines, ownership, risks, and leadership visibility Global stakeholders are aligned and informed Sales teams are effectively trained and supported through process changes Testing and rollout plans reduce defects, confusion, and rework AI is used to improve efficiency, documentation, reporting, enablement, and project execution #LI-AK1 If you want to bring your ideas to life, apply at SOTI today. Use of Artificial Intelligence in Hiring SOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team only-final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacysoti.net. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careerssoti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.