Under the general supervision of the Customer Services Supervisor, the Contact Centre Coordinator is directly responsible for the scheduling, assigning tasks, and performance of customer service representatives and team leads.
The Contact Centre Coordinator delivers and documents regular quality and performance sessions, coaching, and mentoring to all Contact Centre team members to ensure adherence to the established process. In addition, deliver training during onboarding of new staff or ongoing, and update work procedures as approved. This position is an in office position at our main Client Services location.
As the Contact Centre Coordinator, your duties will include:
Your education and qualifications include:
*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.
Contact Centre Coordinator (Inbound) • Winnipeg, MA, CA
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