Job descriptionCompensation The compensation structure is designed for someone who is expected to make a meaningful impact.
Base Salary $160,000 – $210,000
Performance Bonus Tied to EBITDA and operational performance
Vehicle Allowance or company-provided
Vision
Retirement Program: Employer-supported savings plan
The Opportunity This role carries full responsibility for how the business runs day to day across multiple locations.
The environment is service-driven, with a significant portion of the workforce focused on field-based and shop-based execution. Success in this role comes from understanding how to support, schedule, and optimize that type of workforce while maintaining strong customer service levels and operational efficiency.
The immediate focus is on bringing greater alignment across branches, improving visibility into performance, and reinforcing consistency in how work is executed. There is already a solid base to build from. The opportunity lies in refining it, standardizing where it makes sense, and introducing the kind of operational discipline that drives measurable results.
You will work closely with senior leadership, with a clear line of sight between operational decisions and financial outcomes.
Position Description A key aspect of the role involves ensuring that field and shop operations are properly supported, efficiently scheduled, and operating with consistent standards across locations.
Oversight spans all core operational functions, including:
Service operations, dispatch, and workflow coordination
Parts, inventory, and pricing practices
Fleet and asset utilization
Branch-level reporting and performance management
Alignment between sales activity and operational capacity
Safety, compliance, and operating standards
Systems adoption, including CRM and process tools
Ongoing process improvement and standardization
What Success Looks Like (first 12 Months) Within the first year, the impact of this role will be visible in how the business operates day-to-day. The business feels more structured without losing its pace or flexibility.
Branch performance is easier to measure and compare
Service flow is more predictable, with fewer bottlenecks
Scheduling and utilization of technical teams improves
Inventory and pricing decisions are more controlled and consistent
Leaders across locations are aligned around the same expectations
Experience
Leadership experience across multiple operating locations
Background in a service-oriented, operationally intensive business with field-based and/or shop-based teams
Proven ability to improve margins, utilization, and workflow efficiency
Experience building or refining operating systems and processes
Track record of leading both management teams and frontline operational staff
Qualifications
Strong operational and commercial awareness
Clear understanding of how to manage and optimize service delivery environments
Comfortable working with data to guide decisions
Able to move between high-level planning and day-to-day execution
Direct, steady leadership style with a focus on accountability
Education Post-secondary education in business, engineering, or a related field is an asset.
Additional Information
Job Type -On-Site, Permanent, Full-Time
Job Categories - Senior Management
Manages Others - No
Required Travel - Yes
Relocation Assistance - No
Equal Opportunity Statement In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability, etc.
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