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407 ETR
IT Operations Specialist407 ETR • North Peel Regional Municipality (Kleinburg), ca
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IT Operations Specialist

IT Operations Specialist

407 ETR • North Peel Regional Municipality (Kleinburg), ca
6 days ago
Salary
CA$65,000.00 yearly
Job type
  • Full-time
Job description
Title:

IT Operations Specialist

Department:

Information Technology

Location:

6300 Steeles Ave West, Woodbridge

Total Potential Compensation:

$65,000 - $85,000

Position Summary As an IT Operations Specialist you will be responsible for monitoring batch processes, systems, and applications, escalating incidents to the next level of support as necessary, and handling service requests and problems.

Duties and Responsibilities

Monitor real-time and batch-related process execution to ensure processes are completed within established timelines.

Proactively monitor system performance and anticipate operational improvements to ensure smooth and consistent business outcomes.

Participate in manual verification of business process outcomes where automation opportunities exist while working with the Monitoring team to address gaps.

Provide initial triage, investigation, and resolution of incidents, including deploying automated code to production, automated recovery scripts, and runbook execution.

Ensure all incidents are properly reported, addressed, updated, and closed in accordance with predetermined Service Levels, Incident, and Problem Management processes.

Coordinate internal 407 IT teams to address system-related issues efficiently and collaboratively.

Manage communications with third‑party support vendors, including working with their Service Desks, coordinating technician conference calls, and creating, updating, and monitoring incident and request records in their IT Service Management tools.

Create and distribute operational reporting to provide operational transparency.

Be available to work a 12‑hour shift within a continental rotation in a 24x7 environment with a hybrid support model.

Qualifications

3+ years of practical experience with Operations and Monitoring practices.

2+ years of experience with ServiceNow or a comparable IT Service Management toolset.

2+ years of practical experience using batch scheduling tools such as IBM Workload Scheduler (IWS).

Bachelor’s degree in Computer Science, Computer Engineering, or equivalent training and experience.

Salesforce experience is an asset.

SAP experience is an asset.

Experience with the incident and problem management lifecycles.

Familiarity with operational monitoring technologies and trends.

Familiarity with Knowledge‑Centered Service principles.

We are actively seeking to fill this role as it is a current vacancy.

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IT Operations Specialist • North Peel Regional Municipality (Kleinburg), ca

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