Learning and Development Trainer, Disability Payment

Job Description

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Join our Learning & Development Team

In this role, you will be part of a professional Learning & Development team that supports more than 700+ employees for our Group Disability organization across Canada.

Are you an innovative thinker, do you embrace change, strive to go beyond customer expectations and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? Our team in Group Disability believe the best learners make the best teachers and we are in search of a dynamic and enthusiastic individual to join us.

As a Trainer, Learning & Development:

What YOU get to do…

• Provide engaging on-site and remote training to new and existing staff for the Disability Payment and Claims Establishment teams

  Applying accelerated and blended learning techniques in training

  Identify individual learning styles and adjust facilitation accordingly

• Conduct needs analyses to help determine appropriate training solutions

• Design engaging training material and maintain its currency in accordance with changing business practice and procedures

• Measure learner progress using appropriate testing, assessments and evaluations

• Provide detailed feedback on new hire/learner progression

• Conduct quality reviews of production tasks to ensure accuracy and understanding while providing actionable feedback and coaching based on trends

• Establish strong working relationships with your business partners to assess training needs and ensure practice and procedures are kept current

• Participate in business unit initiatives or projects as assigned by your manager

• Identify and act on opportunities for continuous improvement

• Stay current with industry trends on learning and development

What you need to succeed?

• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only as the incumbent will be responsible for creating and delivering training to employees and/or English and French-speaking clients across Canada or worldwide.

• Disability Payment and/or Claims Establishment (Admin) experience and subject matter expertise

• Advanced skill in the Microsoft product suite (PowerPoint, Excel, Word, MS Teams)

• Exceptional interpersonal and communication skills both written and verbal

• Ability to juggle multiple tasks in an ever-changing environment and prioritize effectively

• Strong analytical and problem solving skills

• Excellent time management and organizational skills

• Ability to influence, negotiate and build effective working relationships

• Ability to ask probing questions in order to obtain necessary information

• Proven self-starter who is resourceful and curious

• Detail oriented, “big picture” thinker who can escalate issues quickly through appropriate channels

• Excellent judgement, uses common sense and is able to work independently with minimal direction

• Is flexible to change and resilient to stressful situations
  

What’s nice to have?

• Adult Learning Certificate or related

• Training and coaching experience

• Experience in accelerated learning principles

• Facilitation and presentation skills

• Willingness to travel
  

What’s in it for you?

• We’re proud to be recognized as a company with a 2026 Most Trusted Executive team by Great Place to Work® Canada

• Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

• A collaborative and interactive team environment

• Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
  

Notes/Unique Requirements…

• The successful candidate will be required to create a 5-8 minute presentation on a subject of their choice including a handout as part of the interview process.