Account Director In Training

Job Description

Xcelerated Talent Prorgam

Are you ready to propel your career into the fast lane and unlock your true leadership potential? Dexterra Group’s Xcelerated Talent Program is not just a development pathway—it’s your gateway to becoming a transformative leader in facilities management. Designed for ambitious go-getters like you, this exclusive program offers a high-impact, immersive experience that combines real-world challenges, mentorship from industry veterans, and tailored training to catapult you into future Account Director roles across Canada. This is more than a career move—it’s your chance to shape the future of facilities management and leave a legacy!

What’s the Xcelerated Talent Program All About?

This is your launchpad into a dynamic, rewarding career in facilities management—one that empowers you to lead with confidence and innovation. Through a carefully crafted development plan, you’ll acquire the skills to oversee operations, cultivate client relationships, and lead teams nationwide. Imagine fast-tracking your career while gaining firsthand experience in diverse settings, all designed to turn your potential into industry-leading expertise. Ready to accelerate your journey toward executive leadership? The opportunity starts here!

WHAT'S THE JOB?

Reporting to the District Manager or Area Manager, the Account Director/Manager is responsible for providing strategic and operational leadership across a single account or a portfolio of commercial janitorial and facilities management contracts within private, government and/or public sector environments.

The Account Director/Manager is a visible, inclusive, and strategic leader accountable for service delivery excellence, client relationship management, financial performance, labour relations, workforce planning, and employee engagement . The role ensures contractual compliance, operational efficiency, and long-term account growth while fostering strong partnerships with clients and internal stakeholders.

Strategic Vision

• Provide strategic leadership across assigned custodial and facilities contracts to ensure alignment with organizational objectives, contractual requirements, and client expectations.
• Develop and execute operational strategies that drive service excellence, revenue growth, profitability, and contract retention.
• Leverage technology, operational data, and reporting tools to enhance service delivery, visibility, and decision-making.
• Identify opportunities for continuous improvement and implement best practices to improve efficiency, quality, and performance.

Leadership

• Provide leadership and direction to site managers, supervisors, and frontline employees across assigned locations.
• Recruit, onboard, train, and develop team members to build capable, engaged, and high-performing operational teams.
• Manage employee performance through coaching, performance reviews, and progressive discipline where required.
• Foster a culture of accountability, safety, collaboration, and continuous improvement.
• Lead by example while promoting Dexterra’s values of accountability, diversity, partnership, and trust.
• Ensure compliance with Workplace Health and Safety legislation, WHMIS, training requirements, and company policies.

Business Development & Client Management

• Identify and pursue opportunities to expand services within existing client accounts to support revenue growth.
• Maintain strong, professional relationships with clients and key stakeholders to ensure high levels of satisfaction and contract retention.
• Support contract renewals, service enhancements, and proposals within the assigned portfolio.
• Collaborate with internal stakeholders to support business development initiatives and service expansions.

Financial Accountability (P&L)

• Maintain full accountability for the financial performance of assigned accounts, including revenue targets and profitability.
• Develop, manage, and forecast operational budgets, ensuring effective cost control and resource allocation.
• Analyze budget-to-actual variances and implement corrective actions to address gaps.
• Oversee labour management, scheduling, and workforce optimization to control operational costs while delivering service expectations.
• Ensure accurate financial reporting and forecasting for assigned contracts.

Operational Efficiency

• Conduct regular site visits, inspections, and quality audits to ensure compliance with contractual obligations and service standards.
• Monitor operational performance metrics and implement data-driven improvements.
• Ensure compliance with health, safety, environmental, and quality assurance standards.
• Ensure consistent implementation of standardized cleaning procedures, sanitation protocols, and infection prevention practices.
• Address operational challenges promptly while maintaining service continuity and client satisfaction.

Qualifications

WHO ARE WE LOOKING FOR

• Post-secondary education from an accredited university or college in Business Administration, Facilities Management, Operations Management, or a related field is considered an asset.
• Minimum three (3) years of management experience directing teams in facilities services, janitorial operations, or a related service environment.
• Proven experience recruiting, training, retaining, and managing employee performance, including progressive discipline.
• Experience managing labour relations, including unionized accounts.
• Experience managing operational service contracts and working within government or public sector environments is considered an asset.
• Strong knowledge of health, safety, and environmental management systems.
• Demonstrated ability to build strong relationships with clients, employees, and internal stakeholders.
• Proficiency in Microsoft Office 365 and other business software applications.
• Experience using mobile or hand-held technology for operational reporting and communication.
• Excellent communication, leadership, and organizational skills.
• Ability to travel to various work sites for inspections and client meetings as required.
• Must successfully complete a criminal record check.
• Valid G driver’s licence and reliable vehicle required for travel between regional sites

Leadership Competencies

• Purpose Driven and Focused on Value – Demonstrates accountability for delivering high-quality service and aligned operational outcomes.
• Achieves Results – Consistently drives performance through focus, follow-through, and continuous improvement.
• Builds Client Partnerships – Establishes trusted relationships and collaborates effectively with stakeholders.
• Mobilizes People – Inspires, coaches, and develops teams to achieve operational excellence.
• Upholds Integrity and Earns Trust – Acts ethically, transparently, and professionally in all interactions.
• Fosters Innovation and Continuous Improvement – Encourages new ideas and leverages data and technology to improve performance.