SDM Manager

Job Description

Ready to be a Titan?

As the Manager of Strategic Development Managers (SDM, our SDRs focused on our Enterprise Market), you will play a pivotal role in shaping and implementing ServiceTitan’s Enterprise Sales Development strategy. You will join a rapidly growing team and will be involved in helping recruit, onboard, and train numerous new hires for success. This role is incredibly important to the entire company, requiring you to work hand-in-hand with leadership to build out an extraordinary SDR team. Your primary focus will be on outbound pipeline generation through various creative channels (Cold Calls, Cold Emails, Direct Mail, etc.).

Why You'll Love This Role:

• Pivotal Impact: You will be instrumental in shaping the Enterprise Sales strategy and directly contributing to the company's overall revenue goals.

• Team Building: You will have the unique opportunity to help recruit, onboard, and train numerous new hires, shaping the future talent of the sales organization.

• Leadership Visibility: You will report directly to Senior Management on operational and financial KPIs, positioning you for high organizational visibility and future growth.

What You'll Do:
Your focus will be on team leadership, performance coaching, and strategic implementation of outbound pipeline generation processes.

• Team Leadership & Management: Manage and lead a team of 8–12 SDMs on objectives, sales development, and performance achievement.

• Coaching & Development: Coach and develop future sales professionals through call coaching, skill development, and shadowing. Serve as a mentor and be a steward of the ServiceTitan organization.

• Strategy & Process: Teach, share, and implement SDR strategy and processes, staying abreast of and coaching on best practices.

• Performance Tracking: Monitor lead processes, metrics, and catalyze pipeline creation. Help evaluate new technologies and programs to drive superior performance.

• Motivation & Recognition: Motivate, incentivize, and recognize team members to encourage top performance.

• Recruiting: Actively participate in the recruiting, interviewing, and onboarding of new Team Members.

• Operational Rhythm: Maintain an operating rhythm of weekly 1:1s, team meetings, forecasting calls, and business partner collaboration.

• Stakeholder Collaboration: Responsible for the collaboration, regular meetings/communication, and value added to our internal Sales stakeholders (our "customers").

• Reporting: Report to Sr. Management on operational and financial KPIs.

• Travel: This role may require travel for essential meetings approx. 3–4 times per year.

What You'll Bring:
This role requires a proven track record in both closing and sales development, demonstrating the ability to lead by example.

• Direct Sales Experience: Direct experience as an SDR/BDR coupled with direct experience in a closing AE role for 12+ months.

• Leadership Experience: Strong preference for 1+ years of sales management experience or applicable team lead/management experience.

• Outbound Expertise: Outbound-specific cold-calling experience (not just handling inbound leads) and a strong passion for and understanding of outbound pipeline generation processes.

• Track Record: History of managing, or being a part of, a high-performing sales team with a track record of success in both an AE and leadership role.

• Attitude: Enthusiastic, inspirational, and vibrant attitude.

• Communication & EQ: Expert communication and presentation skills, strong interpersonal skills, and high emotional intelligence.

• Analytical Skillset: Analytical mindset comfortable generating reports and identifying trends in data.

• Technical Proficiency: Adept at adopting and rolling out new sales enablement technologies; proficiency with Salesforce.com is a must. Experience with Salesloft, Gong, and associated tech stack solutions is strongly preferred.

• Cross-Functional Skills: Excellent business partner and cross-functional relationship-building skills.

• Our Investment in Your Success:

• We invest heavily in our leadership team by providing the tools, visibility, and support necessary to execute a successful growth strategy.

• Strategic Collaboration: Direct collaboration with Senior Management and access to key organizational decision-makers.

• Continuous Development: Resources and support to stay abreast of the best sales enablement technologies and coaching methodologies.

• High Impact: The opportunity to build and lead a best-in-class SDR team, directly influencing the entire company's pipeline health and revenue success.

Hybrid Schedule: Our policy states that if you are within ~40 miles of a Hub office, you will be required to go to the office 1-2 days a week.

A Note on the Application & Hiring Process: When you submit your application for the Manager of Sales Development Representatives position, your candidacy will be considered for all available SDR, PDR, and MDR Management opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex.

Our dedicated recruiting team operates centrally to review candidates for these multiple sales verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit.

The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and sales vertical you will be supporting.

If you're ready to launch your sales career with a company that invests in your success, we want to hear from you!

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, financial planning tools, and more.

Our Commitment to Inclusion:

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. ServiceTitan is an equal opportunity employer. We do not discriminate against employees based on race, colour, religion, creed, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), marital status, family status, sexual orientation, or any other characteristic protected by applicable provincial legislation.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

A Note on the Application & Hiring Process:

When you submit your application for the SDM Manager position, your candidacy will be considered for all available SDM Manager opportunities across our entire organization, which includes ServiceTitan and its key subsidiaries: Aspire, FieldRoutes, and Convex. Our dedicated recruiting team operates centrally to review candidates for these multiple verticals. This ensures your application receives maximum exposure and that we match your skills and career interests to the team with the greatest business need and best fit. The final hiring decision and offer of employment will specify the exact company (ServiceTitan, Aspire, FieldRoutes, or Convex) and vertical team you will be supporting.

Compensation Disclosure:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected compensation for this role for candidates residing in Canada is $157,600 CAD, and this position is commission-eligible. Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Personal Information:

ServiceTitan collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as for legal compliance. You can review further details of such collection and use in our