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ATCO
Senior System Analyst, SCM OperationsATCO • Toronto, Canada
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Senior System Analyst, SCM Operations

Senior System Analyst, SCM Operations

ATCO • Toronto, Canada
6 days ago
Job type
  • Full-time
Job description
About the Role As a Senior System Analyst, SCM Operations, you’ll help keep ATCO’s supply chain systems stable, scalable, and ready for what’s next. Working at the intersection of technology and operations, you’ll support and enhance Oracle‑based supply chain applications that enable inventory, procurement, and end‑to‑end supply chain execution. You’ll partner with business stakeholders, delivery teams, and vendors to resolve complex issues, support system changes, and turn operational challenges into practical solutions. Beyond day‑to‑day support, you’ll play a key role in testing, releases, and the transition from project delivery into steady‑state operations—driving continuous improvement and operational excellence across ATCO’s supply chain systems.

What You Get to Do

Own the day‑to‑day reliability of ATCO’s supply chain systems, providing Tier 2/3 support, managing incidents and service requests, and ensuring SLA commitments are consistently met

Partner closely with business and technical stakeholders to understand issues, clarify requirements, and translate operational needs into clear, actionable outcomes

Support and improve Oracle SaaS supply chain solutions, including inventory, procurement, costing, supplier portal, and related modules across releases and enhancements

Lead operational readiness for system changes, supporting UAT, deployments, patching, post‑release activities, and the transition from delivery into steady‑state operations

Drive continuous improvement by performing root cause analysis, identifying system and process enhancements, and strengthening long‑term support and maintenance practices

Enable smooth business operations, supporting critical processes such as month‑end activities, integrations, and system monitoring to ensure stability and performance

Act as a trusted subject matter expert, maintaining documentation, guiding best practices, and collaborating with vendors and internal teams to resolve complex issues

What You Bring

Post‑secondary education in Information Systems or a related field

8+ years of technical experience in supply chain system management applications supporting multiple modules including configuration

3+ years of functional work experience in supply chain operations

Hands‑on experience with multiple modules of Oracle Fusion, specifically inventory management

Experience working under defined SLAs

Excellent verbal and written communication skills

Knowledge and hands‑on experience using productivity tools such as Office 365

Demonstrated ability to work effectively and professionally in a dynamic environment while managing multiple demands and priorities

Strong analytical, technical, and problem‑solving skills

Ability to explain technology to non‑IT stakeholders using non‑technical language

Maintain knowledge of IT solutions, service offerings, and emerging technologies

Ability to work in a team environment, build collaborative relationships, and negotiate with stakeholders

Ability to be discreet and trustworthy with confidential information

ITIL certification is an asset

Available for on‑call rotational support

Oracle Redwood and Oracle Visual Builder Cloud Service (VBCS) are assets

Experience with ServiceNow is an asset

What We Offer

A culture based on caring, integrity, agility, collaboration, and striving for excellence

Competitive compensation

Flex benefits

Tuition assistance program

Training and mentorship programs

Charitable donation matching

ATCO is proud to be an equal opportunity employer.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.

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Senior System Analyst, SCM Operations • Toronto, Canada

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